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Reviews from Guests

4.0/5

tripadvisor

287

Reviews

from real guests

fgartzke

5

/

5

A great hotel with a special location right on the lake . Very appealing reception area and a high-quality lobby . Visually very successful and inviting . Outstanding breakfast buffet that leaves nothing to be desired. Very attractive rooms, very clean. Very nice, friendly, and helpful service staff.

AnnS992

2

/

5

Location is excellent, especially if you have a sea view room. Clean rooms. The sign outside the hotel states 'no tennis shoes' but the majority of the folks wear tennis shoes and many wear t-shirts and shorts, jeans, etc. for dinner. We sat next to a baby whose high pitched scream could break glass, and this baby screamed intermittently throughout the meal on the first night. It was ear shattering. The staff did nothing about it. The internet does not exist. Forget the rating, it just does not work. Let me explain. It goes on for 5 minutes, and then it stops for 10 or longer. No consistent internet of any kind during our stay. My cellular on my phone worked perfectly, so it is a matter for the hotel to upgrade etc. They blame the carrier they use, but somehow the internet in the office works 24/7. So draw your own conclusions. The meals were good, and I am picky, so all the dishes were flavorful and the salad bar was very good, very fresh. Service the first night was great. No long waits. Service the second night was ridiculous. We came at 6, and the soup arrived at 7:00 pm, then we waiting 45 minutes for the main course, which was a fillet of fish. Then we waited a further 30 minutes after dishes collected for the dessert and the coffee simply never arrived .... Awful service. They were not particularly busy, and the folks around us had somewhat similar experiences, but ours was the worst. Perhaps because we spoke English. But we spoke in German to the staff...no reason for this kind of ridiculous service. Different people, different service. So the hotel should and could potentially rate a 5 star. It has all the potential for it. But our experience was a sad lack of consistency. Breakfast selection was great. I would give the food a solid 4.5 out of 5. But I give a 2 to service at meals. Staff were generally helpful apart from that. The swimming area on the lack itself is lovely. There is a lack of ability to change into your swim clothing though. It is oppressively hot when it gets anywhere over 80 outside in the area, but the hotel itself has decent air conditioning. Parking is nearby. There is a grocery story a short 8 minute walk away. I gave a two star because for the price we paid they should have decent internet and consistency with dinner service. Also, screaming babies should not be allowed in the main area, as there was absolutely now way to escape the piercing screams, and the hotel did absolutely nothing about that. It ruined the experience of eating foe me.

Frank-CGN-2015

4

/

5

We stayed at the park hotel for the season opener with a tour group and spent a nice time there. Highlights of the hotel besides the location are certainly the staff who are always courteous and concerned about the well-being of the guest. We had a very nice room on floor No5 with views of the lake, Velden as well as beautiful impressions of the sunrise or sunset. Not really beautiful were the efficiency of shower and elevators at peak times. The shower dripped, though sometimes more, sometimes less and the elevators are certainly still from the time when the traveler still had them. Much better, however, the food: We had half board, with dinner usually served in the form of a buffet, it was always very delicious. The wine list, which is dedicated only to the green Veltiner on one of the many pages, is also convincing. A little more manageable the selection of open wines. It is certainly a matter of opinion that the exterior impression of the park hotel is given. The statement in the self-promotion, which the hotel praises as an “architectural gem” from the 1969s, is now more critical. Conveniently, the hotel is almost Vis-a-vis the station, which pleases the traveler who arrives there at track 1/2. We had a lovely time there, and would love to come back.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi