Balance

Hotel Balance is a tastefully furnished establishment with everything one could want for a relaxing getaway. Above all, the food is of the highest quality. The owner herself still works in the kitchen and creates delicious menus. Furthermore, her tasteful paintings of people, animals, and landscapes hang throughout the hotel. In short: A hotel that one must visit if one wants to relax for a few days at Lake Wörthersee.

The beautiful, artistically designed hotel stands on a hill with a view of Lake Wörthersee. The wellness area is large, with 2 pools and many saunas. The staff is very friendly, competent, and helpful. The food made from regional products tastes exquisite. The Wörthersee bike path is a few minutes away. There are also bike excursions and other activities offered by the hotel.

I spent 4 nights in this wannabe 4-star superior hotel. Already at the time of booking, there were some price discrepancies and a deposit was requested. But that was no problem. At check-in, I had to sit down, like in an interrogation, and announce my data out loud again, which I found very unpleasant. I had never experienced anything like that in any hotel visit. That was absolutely not compliant with data protection. Then I received my room card without the Wörthersee card. SPA floor -1, that was it. Reception was not particularly friendly. In the hotel, there are very beautiful pictures by the hotel owner hanging, which, according to information from the staff, are also for sale. Since I was interested in a picture, I wanted to speak to Ms. Grossmann personally, also because of cooking classes that she offers, which I would have liked to attend with friends, and I also mentioned this at the reception. Afterwards, I was informed in a very arrogant and inappropriate manner by her son in the middle of the reception area that most of the pictures cost up to € 10,000.- depending on the size or are not for sale. It is embarrassing enough that one gets to hear something like that at the reception in such a condescending way. That was very uncomfortable for me and I would have wished for a little more anonymity. Why was I then misinformed???? Ms. Grossmann was not available to speak at all; apart from that, she absolutely ignored me every day when greeting guests at breakfast. Such a discriminatory, arrogant manner is more than shameful for a hotel and an absolute "NO GO". That left a certain off-putting aftertaste for me, so I did not book again in this hotel for October. The room, spa, and fitness room were very clean, although everything in the room was worn out and crooked (nightstand, balcony). The breakfast buffet was sufficient; unfortunately, the service for omelets and the like was in the kitchen more than at the egg buffet. Location: right below the highway and above the tracks, which you could hear accordingly. Conclusion: there are a thousand times better wellness hotels where a single guest is treated better. I am definitely not coming back and cannot recommend it for solo travelers. Also, no golf taster course or anything similar was offered, which I also find a great pity if you call yourself a golf hotel. Basically, nothing at all was offered or provided as information at the reception. In my opinion, the hotel definitely does not deserve "Superior" status.