HB1 Hotel Wien Schonbrunn

We booked and paid for the night never received check in instructions. Could not get in. Refused to return our money but sent check out instructions.

What you see in the photo is not what awaits you when you get there, the hotel name does not exist as such. But that is the least. Before you arrive you should get an email with the room number and the code for the key-holder. The email duly arrived but ... Instead of numbers there was the writing 'insert number here'. What follows is a phone-call to an overseas (Austrian) number - and a long half an hour attempt by the person on the other side of the line to (finally) find the booking. Ok, so finally we are in, it is evening. Next comes breakfast. The worst experience of the lifetime. The person working in the dining room requests to see what I am caring in my little bag, just in case that I may have stolen a piece of bread or made a sandwich to take away, which is of course not allowed. The room key does not seem to work for more than 48 hours - we stayed five nights and had to get it reset four times. What a shame - the hotel would have been a good value for money and a very decent one (nice and clean rooms and bathrooms) had it not been for the staff.

That's a joke! 5 times already promised that an invoice will be issued. Nothing received to this day! Time and again, it is promised that the bill will come, but is not so! When you open the balcony door, the touch of Kannabis comes to mind. Sorry, I really didn't have much expectation, but that would be the least!!! Never again!