Mondial Appartement - Hotel

Stayed here for a few nights and it was a mediocre experience. The property claimed to be a 4 star property and it ended up similar to a 2 star property. Prior to check-in, I was informed my key would be available by a lockbox upon arrival mid afternoon. The day of arrival, I was informed that my keys would be available at the travel agency next door. The front desk is only staffed after 6 pm and again after 8 am. It was my first time with a hotel using a physical key... Despite the listing claiming 300+ sq feet, the studio felt smaller...maybe the square footage included the balcony and the hallways? I booked the unit as it claimed to have a washer in unit. Turns out the washer and dryer were in the basement. Both were complimentary and also had laundry detergent available. The shower was beyond tiny. There was no room to move around when lathering, which required opening the door to do so. Water pressure was ok and the tiny soaps were so tiny that I wasn't able to use them...bummer. The mattress was a nightmare as it was severely sagging, leaving me with back pains after a full night's "rest"... The pillow was also super soft and thin. Wifi was complimentary and the password was featured inside the book on the desk. Outlets were limited and required making adjustments to charge all my devices. The kitchenette was fantastic with a microwave, electric plug in cooktop, along with some dishes (they needed a cleaning before using) Housekeeping was done daily although I must have "missed" them on my second night... Not sure how to request more towels if used towels are supposed to be on the ground and the front desk isn't always staffed...

I spent 22 days at the Mondial and feel it now really is my "home away from home". If I return to Vienna, I will only stay here. The owner and all staff members were friendly, professional and helpful in every way. The one-bedroom apartment was roomy, clean and quiet. The sofa bed in the living room was as comfortable as the bed in the bedroom. I stayed here with a friend part of the time, but when I was alone I felt very safe in the building and the surrounding neighborhood. Great WiFi as well! A real plus is access to the washing machine. The public transportation options are close by, and grocery stores, cafes and bakeries just around the corner. The Mondial had everything I could have wished for in a great place to stay!

This is a truly great place! The flat was fully-fitted, the staff wonderfully helpful and kind. It is in a nice neighbourhood with all amenities, and walking distance to all of Vienna's highlights. Valerie is a great host, who brightens your mornings with her radiant smile!