CLC World Alpine Centre

Place is listed on AirBnB as ‘Zell Am See Apartments’ under host Wilhelm Jospeh (a fake profile changed recently from Fritz). We arrived late. Place unmanned and poorly lit. Looks like a closed hotel (there is a Closed listing on Google maps) Lots of people on their phones trying to book in. Place looked neglected. Room kitchen dirty. Found that everyone is given a master key so everyone can enter all the rooms. Gym, Sauna, Swimming Pool and Restaurant all closed (lawnmower being stored in the restaurant). A large number of rooms with no smoke detectors listed on the room description - another safety concern. Poor access by bus - you need to walk on the verge of a busy main road, or cross this to get to the bus stop. Finally, it is not in Zell Am See, it is on the main road out of Zell Am See towards Saalfelden. Place felt unsafe and poorly maintained - we did not stay.

This is the worst hotel I've ever stayed in! We checked in with the children, immediately indicating that we would be four. Upon arrival, however, the bed was made in only one room. The second room had no bed linen, no towels, no sleeping arrangements. When I walked into one of the rooms, I saw that the bed linen was not fresh - it had just not been changed after the previous guests. He smelled unpleasant, there were stains on the blanket and a lot of man's hair on the sheet. The toilet was missing soap and toilet paper, and the tap on the sink was barely holding. The bathroom didn't even have part of the door! The room was in terrible condition: dirty dishes, unpleasant smell, very dirty floor – you had to walk in your shoes as your feet literally stuck to the surface. The balcony was dirty too, with ashes from cigarettes on the floor and table. There was a strong smell of cigarettes in the room and in the hallway. There is an obvious shortage of staff - only two people work for the entire hotel. No room cleaning, everything very dirty, household appliances, apparently not washed in years. Being there was extremely unpleasant. The only thing that saved the day was the beautiful mountain view. I strongly do not recommend this hotel unless you want to ruin your holiday!

Stay away from this place. I fully confirm everything that has been described in the negative reviews of this property — but our experience went even further. When we arrived, we found dust, mess, and complete silence on the ground floor where the reception was supposed to be. No information, no assistance, no contact at all. The phone number provided in the reservation was not active (“number not registered on the network”), and through WhatsApp it was impossible to call, because there is no call option. We waited a long time with absolutely no response. We only saw one person walking around the ground floor in flip-flops, going in and out of the administrative rooms. It was obvious someone was there and working, but this person did not speak to us, did not help us, and acted as if we didn’t exist. After a very long wait, we finally received a door code and a regular key. While carrying our luggage into the apartment, the door suddenly slammed shut right in front of us — the lock is magnetic, and the key was left on the hanger (we were right next to the door, so why would we need it at that moment?). And just like that, we were locked out with all our things in the hallway. We waited for almost an hour for someone to help. Sitting on the cold floor in the corridor, we received a message from the administrator demanding 50 euros for a “taxi ride” for a person to come and open the door. Completely absurd, considering the apartment is on the second floor, and we had seen that same person on the ground floor earlier. After an hour, the very same person showed up — in the same flip-flops — with a duplicate key and opened the door in one second. Of course, we refused to pay 50 euros, because riding an elevator from the ground floor to the second floor does NOT cost 50 euros. Pure lies. Later, during check-out, we received confirmation via WhatsApp that there were no damages in the apartment, and that the deposit would be refunded in full. BUT THEN: The administrator invented additional charges: 30 euros for opening the door, 35 euros for “removing a Google review.” In the end, 65 euros of our deposit were never refunded. This is straightforward fraud. If you don’t want to be ignored, mistreated, and cheated — stay as far away from this place as possible and warn everyone you know. We stayed: 29–30 November 2025, 4 people, room 19, 2nd floor. Absolutely NOT recommended. Lies, scams, and terrible service.