Hotel Sportalm

We were guests at this hotel for a week and had a room on the upper floor of the old building. The room was exactly as described, very tastefully and modernly furnished, and completely convinced us. An absolute NOGO in this hotel segment is the extremely unreliable, or rather non-existent, internet in this area. We understand that reception is extremely difficult due to the high mountains, but why does this work at other hotels in the region? They should spend a few euros here and install stable internet despite the mountainous terrain. Our comment about it was answered snappily - it's just that way when everyone wants to get on it at the same time after hiking... (but surely not everyone wants to get on it at six in the morning and eleven at night...) Certainly, one does not have to be online all the time, but there are situations where it must be available. The food was very good and in some cases at an absolute star level. The ambiance in the modern restaurant along with the extraordinary tableware is very appealing. We found the reception upon arrival to be absolutely negative. We did not feel welcome. The check-in procedure was rattled off quickly. They quickly handed us a welcome drink, but there was not much other information provided. It was probably more important to the lady at the front desk to be able to quickly smoke a cigarette outside the door right after finishing with us. Unfortunately, the lack of friendliness also continued with the owner family and the rest of the staff. They have clearly never heard of empathy. There was a subtle arrogance, and we never really felt truly welcome. The warmth with which one should run a hotel was completely missing. When ordering drinks, we actually always had the feeling that we were a bother. Friendliness and a minimum of conversation with the guest can be so simple. Small, but appealing is the wellness and spa area in the new building. However, it is only accessible via three elevators and various stairs as well as a connecting corridor between the buildings. A sense of direction must therefore be present. We did enjoy the stay, but would not book the hotel again because of the missing internet and the non-existent hospitality.

The Sportalm is a very special place where you feel comfortable from the very first moment. The warm hospitality of the Schwarz family plays a large part in this. With a lot of personal commitment and pleasant warmth, they ensure here that the stay becomes something special. We were particularly impressed by the spa area. The design is really very successful and the view of the surrounding mountains while relaxing is simply dreamlike. A place where you can wonderfully switch off and forget about time. The cuisine also impressed us. The food was excellent, lovingly prepared, and made the stay a real culinary delight. However, what makes the Sportalm truly special for us is the extraordinary tranquility of the valley. No hustle and bustle, no rush – instead, nature, mountains, and a soothing silence. That is exactly what makes this place so relaxing and gives you the opportunity to truly get away from everyday life for once. Many thanks to the Schwarz family for the warm welcome and the wonderful time. The Sportalm is definitely a place we like to look back on and one we are very happy to recommend.

I spent two days at the hotel during the Salomon Pitz Alpine Glacier Trail 2026. My room was top-notch, the staff attentive, helpful, and friendly. Accordingly, I do not share the criticism of my dissatisfied predecessors in this regard and can simply recommend the hotel; I would stay there again at any time—if they will still have me after this review. Specifically: What I found extremely great was the small package with bars, bananas, and other sugary treats for plenty of energy during the race. I found this at my table at dinner on the evening before the race. On the evening after the race, the finisher's diploma was then placed at the dining table. These were wonderful gestures that immediately brought sunshine to my mood. The salad bar, morning egg dishes, and bread deserve praise. It was also positive that requests for food deviating from the standard menu (pasta, schnitzel and fries) were responded to positively and handled in an uncomplicated manner. All dishes were prepared tastily, could be devoured with pleasure, and were well-received by the stomach even when consumed in abundance. The reason for 4 and not 5 points lies in two details and one minor detail, which humorously irritated me. Against the backdrop of the great commitment in all other respects, however, the question also arises for me whether I am wrong with my criticism, whether these trifles simply belong or do not belong to the service of a 4* S hotel in Tyrol. Period. Anyway, here are the elements of the criticism: First: The hotel advertises its great spa, but the purchase of the usual hotel slippers is associated with costs for the guest – 10 € to be exact. Environmental protection considerations are cited. If we benevolently exclude monetary gain for the sake of fairness, this results in a presumably unintended irony: Attracting guests with pictures of the spa and deterring them with a shoe fee. Fewer guests in the spa reduce hot water, cleaning agent, and laundry consumption; that is one possible logic. This could also be optimized: no guests, no consumption. Second: Assistance for guests with luggage handling is nonexistent. Since direct access near the reception is not possible due to the location and the hotel parking lots are located somewhat away from the reception, guests with a lot of heavy luggage would likely break a sweat without years of strength training or, at the very least, not reach the reception without back injuries. (Fortunately, the hotel offers massages.) The alternative, which could also work in the event of staff shortages: Small carts for independent luggage transport. However, these are missing. Third, the little detail: Still water is tap water (very digestible), is called glacier water, and is charged for. Understandable and fair, but a choice - real mineral water vs. tap water - would be nice.