Gasthof zum Schupfen

what a nightmare. this place is a ride out of the way. the male proprietor was rude something hateful but the lady was kind and the food was amazing. I was there a while ago but never wrote a review. there is no elevator so you gotta haul your mess upstairs. the property is lovely, the room was comfortable and there is a bus stop across the way. i would not stay here again for love or money.

We booked a family room almost one year ago for today, arrived 17:30 and noticed that the place is totally closed, no rooms no restaurant!!! It was not easy to find a new place for tonight... What bothers me most is that the owners didn’t contact us and tell that they are closed.

We booked the hotel online and the day before arrival I called the hotel for letting them know we would arrive later in the evening (note: it was Thursday before Easter and there is usually a lot of traffic). The receptionist was very rude and unfriendly and said it was not possible and that we had to cancel. I then called the booking agency and they tried to negotiate but no result. So it was agreed that the room can be cancelled for FREE (I have a confirmation email stating this, glad to present to anybody doubting the accuracy of the information). Apparently the information provided on the agency place is not aligned with the actual opening hours of this place and due to the hotel not cooperating the booking was cancelled free of charge. Then we thought this would be all set and done until I check my credit card to find out the charged us for the night??!! So after all that, they literally tried to rob me from my money. This is unbelievable but unfortunately very congruent with other reviews in here and reflects the unfriendliness of this place which resulted in us having to use time and resources to get back in touch with the agency to finally get refunded. I stronlgy urge people not to visit this place. The country of Ausria is known for its hospitality but it’s people like here that can destroy this image. Very disappointing! Do not visit this place, there are thousands of places in the area where you will be welcomed with a hearty austrian hospitality and that deserver your money more than this place!