Oberhofer

Incredible experience in this superb hotel. The view from the room is breathtaking, the place is truly charming. Excellent breakfast (remember to ask the staff for scrambled eggs, they are made to order and are very good). The pool and spa area is huge and very relaxing. A real favorite. Charming and attentive staff. Easy access to Innsbruck and the Serles resort

We had truly been looking forward to a wonderful hotel experience. In fairness, we are still looking forward to it. Check-in set the tone nicely: the room wasn't ready. But good things come to those who wait, and eventually we were shown to our penthouse — which, as promised, featured plenty of greenery on the terrace. Mostly weeds, but greenery nonetheless. The room greeted us with a distinct aroma of sweat, a fact so undeniable that even the housekeeping staff commented on it when we ran into them. To be fair, the room itself was clean — which was fortunate, given the absence of soap in the bathroom. We had especially looked forward to the view, and it truly was stunning. From the terrace, that is. It would presumably also have been stunning from the room, had the electric curtains worked. They did not, and they were rolled down on the outside, turning our panoramic mountain view into a panoramic curtain view. Whenever we raised these small matters with the staff, we received the same thoughtful reply: "Well, what are we supposed to do about it?" — a question we, as guests, found surprisingly difficult to answer. What *we* could do, it turned out, was pay. At check-out, we were asked to return the bathrobes. This proved challenging, as we had never seen any bathrobes. They were, apparently, meant to be in the room — much like the complimentary bubbly included with the penthouse booking. When we politely asked whether this might be a mistake, we were reassured that it was not: they had simply been too busy to arrange it. It's hard to complain about the service. There wasn't any. All in all, an interesting stay at Hotel OberHofer. We continue to look forward to a lovely hotel evening in the mountains — because we certainly haven't had one yet.

The boss was not there at 3:00 p.m., and the staff assigned us the rooms. A short time later an angry boss came into the room and threw us out of the rooms so kindly! The apartments stink, in our room it smelled very musty. I explained to the lady that it was not our fault and her staff assigned us the rooms, but she became more and more unfriendly and eventually cancelled our holiday. We stood alone as a family with small children, fortunately a nice hotel helped us directly you are also super happy with us! I have to say, the boss I would rate -10! Unfriendly, unlikable and snooty!