Interalpen Hotel Tyrol

To start with, Interalpen Hotel is an amazing place, facility wise and location wise - Located ~1,300m above sea level, 2.5-hour drive from Munich airport in the North of the Tyrol area, somewhere in between Telfs and Seefeld surrounded by lovely forest. It defines itself as SPA hotel and designed for relaxation and gourmet culinary. It has one big, warmed pool spread internally and externally with great mountain forest views and three sauna areas one dedicated to ladies only. If you arrive during the day, you will get a tour of the resort, and it is worthwhile and important as there are many places in this resort worth exploring. This is not an adult only resort and there are many activities designated for children. We came a bit off-season there were no kids which suited us in that respect as we came for one week of relaxation. I usually make my reservation via Booking, but this time we decided to make our reservations directly with the hotel. The communication with their representative was very clear and nice throughout the whole process (btw, it was also worthy from commercial perspective). We took the 2 Deluxe Double Room renovated (55m each) with mountain view – most if not all of the rooms in the hotel have spectacular view. It is a very big and comfortable room (like a mini-suite) very well furnished and designed. A queen size bed and a lot of space to move in, I liked the separate blankets which were not staffed into the bed – well done. Nice balcony with table and two comfort chairs, small but adequate working table with the necessary sockets for electricity. Living room has a big sofa and dining table and additional seats really big and comfort. Obviously, free WiFi. Bathroom (both bath and shower) is big and very comfortable. Breakfast was very good and rich with vegetables variety, very big variety of cheese and sausages, eggs / omelets and variations, muesli-like dishes and also awareness to lactose free and gluten free. In addition big variety of amazing bread types. Huge amount of tea variety plus you can also get any coffee you like from the very nice and collaborative staff. To summarize, breakfast is great experience also, again, due to the spectacular view you see through any window of the breakfast dining room. Half board dinner is a ceremony by itself as it has six course A la Cart chef gourmet meal which 2 of them are buffe. One reservation to that arrangement – it is very Austrian oriented cooking even for “international” ingredients so be very open as you might expect something and get something else. Nice concept is the fixed table. When you arrive at the dining hall for the first time you get a table that stays with you for all your stay. It is nice in respect of getting to know better your waiters, and them knowing you. Make sure you get a table you like 😊 In addition to the above, there is a very big lobby area with a very nice Bar to spend the evenings (in addition to local guests’ music entertainment). There are other lite restaurants (one is a coffee house) near the Spa pool and in one of the panoramic balconies this hotel has to offer. The resort has, on a daily basis, a set of activities organized by the hotel staff all around sport, wellness and relaxation (Yoga, Pilates hiking and others). That is in addition to the swimming pool and Sauna which are open all day. The are 3 Sauna “areas” one for ladies only, one mixed and one that allows to wear bathing suites (as the common practice is to be naked in the Sauna) mixed of dry and steam saunas and more fun are the ceremonies Sauna masters are having almost on a daily basis afternoon. I strongly recommend participating in one or two of these ceremonies. And not to mention the 3 Tennis courts they have (clay and hard) which one is covered in case of bad weather and amazing golf area surrounded by a forest where hotel is offering good terms. Last but not least very big and well-equipped fitness center – really one of the best I have seen in hotels. The hotel is surrounded with many beautiful hiking trails just consider it is all up and down, barely flat terrain. Still, view, atmosphere, the wood, great – do not miss it. Ebikes are for rent, regular mountain bikes are taken for free but, consider the up&downs I mentioned earlier, the steep terrain can be a challenge to non-Ebike cyclists. Staff service is great whenever we needed them or asked them for help, they always did that with full collaboration and willingness. Special thanks and recognition to Elfrida and Venessa from the dining room, Daniel from the Spa, Joseph from the coffee house and others . You all made our stay even better. All in all the hotel is very welcoming and very recommended, the combination of facilities, experience, landscapes, closeness to nature and food, all together give you excellent experience; obviously you can imagine it is in the high range of prices.

We were passing through for one night at the Interalpen Hotel Tyrol. In retrospect, one night was actually too short, because the hotel is definitely suitable for a few relaxing days. Our deluxe room was exceptionally large at approximately 78 square meters. This spaciousness extends throughout the entire building. Wide hallways, large lounge areas, and overall a great deal of space. Although the Interalpen is a large hotel, we never had the feeling that it was restless or cramped. We were there during the week, however. If the hotel is fully booked, the impression can of course be different. We particularly liked the pool. The indoor area is large enough to actually swim laps. The water there is pleasantly tempered and not overly warm. You swim through a lock directly into the outdoor pool, which is significantly warmer. In my estimation, it was about 30 degrees. This way, you can swim properly inside and then relax outside afterwards. We had half-board and a very good six-course menu in the evening. The table was firmly reserved for us and dinner was offered between 6:00 PM and 9:00 PM. The menu was varied, beautifully presented, and qualitatively convincing. The wine list was also interesting, although partly quite ambitiously priced. The Austrian Chardonnay Tiglat from Velich was excellent and a real discovery for us. Fortunately, breakfast is offered until 11:00 AM. The selection was very extensive and everything we wanted was available. During our stay, the breakfast room was quiet and relaxed. With check-out at 12:00 PM, there is no unnecessary time pressure in the morning. The Interalpen is not a small boutique hotel, but a spacious, large establishment. Anyone who appreciates plenty of space, a good wellness area, generous rooms, and good food is in the right place here. We felt very comfortable and would stay longer next time.

Interalpen is undoubtedly an impressive hotel, and there were many aspects of our stay that we enjoyed. Unfortunately, our experience was overshadowed by the way a relatively straightforward issue concerning our room was handled. We booked a “Mountain View” room, reasonably expecting the room category to provide the experience suggested by that description. On arrival, however, we discovered that a south-facing room required an additional €30 per day. This distinction had not been clear to us when booking. We raised the issue during our stay and again at checkout. Following the stay, I corresponded directly with the hotel’s General Manager, who maintained that the distinction was clearly explained on the hotel’s website. I disagreed and explained why. What was particularly interesting was that, following this correspondence, I noticed changes to the hotel’s website which appeared to make the distinction between the different room orientations considerably clearer, including more explicit information regarding south-facing rooms. To me, that rather reinforced the point I had been making from the outset. I wrote again to the General Manager explaining my disappointment. I wasn’t seeking compensation or trying to escalate. I simply expected an acknowledgement and a proper response from a five-star hotel — particularly after the General Manager had personally become involved. No further response ever came. That, ultimately, is why I am writing this review. Hotels occasionally get things wrong and misunderstandings happen. What distinguishes genuinely excellent hospitality is how those situations are handled. Being disagreed with is one thing; simply receiving no response after raising a reasonable concern directly with the General Manager is another. Interalpen is a beautiful property, but the way this was handled — and particularly the lack of any final response — fell well below the level of service I would expect from a hotel of this standing.