Enziana Hotel Vienna

2/5 I stayed at the Hotel Enziana Wien from 5 to 9 August and unfortunately the experience was definitely negative. Despite the excellent location, very convenient and close to Belvedere Palace, the stay was compromised especially by the poor quality of service. Throughout the stay the cleaning staff did not regularly pass in the room, without cleaning and without changing towels. After reporting the problem at reception, they wrote down the number of our room and the next day they finally went to clean it. Too bad that already the following day the problem came back and they never passed. The reception was also very disappointing. Upon our arrival, the receptionist greeted us without even saying goodbye, continuing to talk on the phone. After the call, instead of addressing us, he quietly continued to chat with a colleague, leaving us to wait without any attention. In general, the staff was unfriendly and far from helpful, which made the stay even more unpleasant. The location is certainly a plus for the property, but alone it is not enough to compensate for such basic problems in service, especially when it comes to cleanliness and attention to guests. I expected definitely more and, for me, I would not choose this property again and I do not feel like recommending it.

The hotel is in an excellent location, not far from the center and the main attractions. In front of the hotel there are bus and tram stops to reach all points of the city, and the train stations. The staff is courteous and always available.

Very peculiar hotel, very good location near the tram and supermarket; the breakfast has a bit of everything. The rooms when we arrived in the late evening were not made, all were uncleaned, curtains were hanging down, and the water was barely warm... ufff, it needs a tremendous cleaning; they have no control over anything.