Hotel Zeitgeist Vienna Hauptbahnhof

Title: APPALLING SECURITY AND THEFT - A Complete Nightmare at Hotel Zeitgeist Vienna I booked a 2-night stay for my family of 4 adults in 2 Classic Double Rooms at Hotel Zeitgeist Vienna Hauptbahnhof from September 30 to October 2, 2026. As indicated in our booking confirmation from file.pdf (Booking Id: NH71114506369788), this was supposed to be a comfortable stay. Instead, we are dealing with a massive theft and a completely apathetic hotel management.  This morning, my mother went down to the breakfast area. She set her black DKNY purse on the table, and someone snatched it and ran away right from the hotel premises! The purse contained 210 Euros, 5,000 Indian Rupees, three valuable silver boxes, and Burberry sunglasses worth Rs. 20,000. What is absolutely shocking is the blatant false advertising regarding their safety protocols. The hotel's listing explicitly claims they have a "security system," "CCTV," and "Electronic Keycard" access. In reality, the elevators are accessible to anyone without a key card, allowing strangers to wander the premises freely. When we reported the theft, we were told there were no cameras covering the area to track who took the purse, rendering their advertised CCTV completely useless.  The hospitality here is abysmal. We have suffered a huge financial and emotional loss, and no one from the hotel is helping us or taking responsibility for the glaring lack of security in their own breakfast area. Despite paying INR 82,941 for this booking, the safety provided to guests is non-existent.  If you are travelling from India—or anywhere else—and value your belongings and peace of mind, avoid this hotel at all costs. Their premises are not secure, and they will not help you when things go wrong.

Everything is very satisfactory, especially the excellent location, right next to the train station, and there's a cafe and supermarket downstairs!

Super location Super diverse breakfast buffet Super room Very friendly staff