Park Royal Palace Vienna

Fine hotel, easy late night check in with a fine receptionist - they moved me to deluxe king w/ balcony after i was accidentally sent to the wrong room.. hilton rewards has its perks.. while the rooms are spacious with a nice bed: the pillows are that industry standard 'ball of fluff," not my favorite. only holiday inn seems to get that right by offering 2 types of pillow, why don't others follow. this hotel is old, they did the refresh the basics trick.. so the bathroom fixtues and tub and tiles and grouting aren't first class. but it's easy to let go since the overall feeling is v comfy.. the mini fridge is quite mini, no micro which was surprising. furniture is old old old; chipped beat on.. whatever, just diminishes from the 3.5 star this should be. i did love the AC the blackout shades and the magnifying mirror in bathroom.. yes i'd stay here again at a good rate.

The hotel looks good. It's a solid 4-star hotel. The room is spacious and well-furnished. The bathroom looks modern. For the price paid, it offers good value. However, there are things that need improvement. 1. The room is not cleaned every day. I stayed two nights and after the first night they didn't come in to change towels or clean the room. This seems unacceptable at this level. 2. The staff is cold and unfriendly. I asked them for help in finding a public parking spot in the area. I have a disability ticket and their advice would have helped me. They refused. Even though there are public parking spaces right on the street next to the hotel. I wasted an hour looking for parking in the area. 3. The room has slightly scratched walls, and in the bathroom there are marks from impacts. Minor details. On my checkout day they blocked my access to the room at 11:30 a.m. even though checkout is at 12 p.m. I changed 3 electronic keys and none of them allowed me access to the room. At reception they pretended not to understand what problem I had. Basically they confiscated my luggage. An extremely unpleasant feeling. I had to ask a cleaning staff member to open the door for me. Something very bad for a hotel with pretensions. The windows don't protect very well against street noise. Because of the nearby tram I didn't sleep very well. But the most important thing for me was that I didn't see a smile from the reception staff. Completely detached from what it means to be close to your clients.

Came back from shopping realised my room wasn’t locked. First time ever t his has occurred staying in a Hilton hotel. Not good security as I had all my personal possessions in the room thankfully nothing was missing . Room had been cleaned but left unlocked terrible service from Hilton. Had to change rooms after the engineer came to see the door and said it wouldn't be safe so had change rooms but had to collect the key from the front desk then pack all our belongings no help from any of the staff couldn’t even bring the new keys to us.