Renaissance Vienna Hotel

Nevena the operation manager wasn’t professional she’s so picky, i felt like she wanted to control everything even customers.. the problem is that she thinks she is the boss of the customers,, she should focus more on customer comfort instead, Basically when you arrive to the hotel, you are on your own if you see something wrong and you complain, she will pick on you & never fix the problem. … Nevena the operation manager on the other hand makes things harder as it’s already hard! when Nevena tells you something expect she will change her mind anytime.. so never ever trust her ! rooms in the hotel are so nice and comfortable , reception staff friendly and so helpful also the staff at the breakfast they are so friendly as well.. they really deserve better operation manager.. i love the hotel & excuse my honesty without me being honest things wouldn’t improve.. يوجد مديره تدعى نيفينا.. واذا قدمت شكوى من تردي الخدمات نيفينا راح توقف ضدك وتعتبر هذا الشيء شخصي نيفينا ممكن تبتسم بوجهك بس لاتنخدع نصيحه لوجه الله المظاهر خداعه عموما غرف الهوتيل مريحه جدا والريسيبشن طيبين وموظفين المطعم ايضا ممتازين لكن انتبهو من نيفينا واتمنى التوفيق للهوتيل وموظفيه لانهم يستحقون مديره افضل المهم الله يحفظكم جميعا ويسعدكم واتمنى نصيحتي ساعدتكم ❤️

Basically a nice hotel in a very good location. We cannot confirm the often-cited unfriendliness of the staff after the 5th visit. Whoever is annoyed about the expensive garage spaces: Park the car in the P&R Hütteldorf, about 4 €/day. But: This time we had a room on the 6th floor near the 24-hour fitness room above. Until midnight and from 6:00 in the morning, the dropped weights thundered, making it impossible to think of sleep. So be careful when booking!

Good overall :-) Quick check-in, clean room, comfortable bathroom. The hotel is neat and quiet. Personal is friendly and the atmpsphete is welcoming. Near to the castle, one bus stop or 30 minutes walk. Value for money is good but I didn't opt for breakfast to make more of our short visit.