Hotel Steinbock

We had planned a hiking vacation in Kleinwalsertal for mid-May. Since the weather forecast beforehand for alpine tours (like on the Ifen) was very uncertain and unusually uncomfortable, we proactively sought conversation for days before our arrival. Our goal was a fair compromise, such as a postponement of a few weeks or leaving the cancellation fees as a deposit for a later date. The hotel would not have lost any revenue as a result. Unfortunately, we encountered no flexibility or willingness to compromise in this matter. From a family-run establishment, we would have expected a bit more sensitivity and a solution-oriented approach in such a situation. We are aware that cancellation policies are legally binding, but the handling of the customer's request was very rigid here. Complicating matters, the first cancellation invoice was mistakenly issued at nearly 100 euros higher than agreed in the booking confirmation. After our written objection, this was promptly corrected and an apology was issued; however, it leaves an additional bitter aftertaste regarding the overall handling. Unfortunately, the service in this case was disappointing for us. Anyone hoping for a minimum level of goodwill as a hiker in difficult circumstances should be aware of the hotel's rigid stance.

Would immediately go back or would have preferred to stay right there , there is no criticism whatsoever, whether in the room, at breakfast or at dinner, it was all mega good.. Keep it up

3* Hotel in Mittelberg in a good location and good value for money. The room was spacious and very clean. The food convinced us of breakfast, lunch and dinner. The location is optimal, as directly at hiking trails and bus stop.