Ocean Reef Yacht Club & Resort

I would not recommend this resort. When we first arrived, everything seemed to be going fairly smoothly. The staff member who checked us in explained the resort and invited us to attend a complimentary breakfast that turned out to be a timeshare presentation. We agreed to attend, but due to unforeseen personal circumstances, we were unable to make it. Instead of simply accepting that, the staff member repeatedly called our room. We chose not to answer because we were on vacation and didn’t want to be pressured about a timeshare presentation. Unfortunately, that wasn’t the end of it. When my son and boyfriend went to the front desk, she confronted them and told them that we made her look bad because we didn’t attend. Life happens, and sometimes plans change. It was completely beyond our control. Later, my daughter and her boyfriend went to the front desk before heading out for groceries. The same staff member approached them and asked if we were okay and why we hadn’t attended the presentation—even though she had already spoken with my boyfriend. There was no reason to involve the rest of our family. Then, to top it all off, she came to our room. At that point, it felt like harassment. Missing a timeshare presentation should not result in repeated phone calls, multiple confrontations with different members of our group, and an uninvited visit to our room. If anything, that behavior reflects poorly on the resort’s guest service. My advice: don’t sign up for the “free” breakfast. If something comes up and you can’t attend, be prepared for repeated pressure. As for the resort itself, we arrived early and ate at the on-site restaurant while waiting for our room. The food was overpriced and disappointing, so I wouldn’t recommend eating there either. One thing to keep in mind is that the entire island is still recovering from the devastating hurricane several years ago, and you can still see its impact in many places. I understand that isn’t the resort’s fault, but it does affect the overall appearance of the area and the availability of some amenities and services. The early check-in was appreciated, but the room itself was not very clean. We actually left it cleaner than we found it. Other issues we experienced included: ● The washer and dryer barely worked. ● Wi-Fi was only available for an additional fee. ● Shampoo was not provided, so bring your own. ● The pool is in need of maintenance, with loose and missing tiles throughout. ● The resort overall could use significant updating and better housekeeping. One of the most concerning experiences happened on our first day when a maintenance worker entered our room without knocking or announcing himself. He simply walked in. That is completely unacceptable and made us feel uncomfortable. I’m grateful that this vacation was provided through Wyndham because I would have been extremely disappointed if I had paid full price to stay here. Even the taxes and resort fees felt excessive considering the overall experience. Overall, this resort needs improvements to its facilities, housekeeping, and especially its customer service. Guests should be able to enjoy their vacation without feeling pressured or harassed over a missed timeshare presentation.

We recently stayed at Ocean Reef Yacht Club & Resort and, looking strictly at the property, we had a great time. The room was comfortable, the food was delicious, and the island tour was a wonderful experience. However, I feel a strong responsibility to warn other guests about the timeshare presentation offered on-site. We ended up being ripped off for over $12,000, and it has turned our experience into a nightmare. My advice is simple: Do not attend the timeshare presentation. The sales team will lie to you to get you to sign a contract. They use the mandatory 3-day rescission period as a calculated "bait and switch" tactic. They know full well that you cannot conduct proper due diligence on the product benefits within that short window. By the time you can actually explore how the "free" weeks, RCI point conversions, and the 365 website actually work, the 3-day cancellation window has long passed. If you are pressured to attend a presentation, keep this in mind: if they cannot show you exactly how the product works—and if they cannot prove the value of the weeks and the functionality of the website before you sign—do not buy. We learned the hard way that promises made verbally during the pitch do not align with reality. Please save yourself the stress and the financial loss; just enjoy the resort and decline the timeshare pitch entirely.

I've been going to Ocean Reef for 22 years!! Its always felt like home to me and my returning friends! They've weathered alot of bad hurricanes and have been fixing alot beautifully!