Hello, I am a professional visitor tester for OTAs. Following my stay at the establishment on July 06, 07, and 08, 2026, room 214, I observed that the Hotel Horizon is not at a 4-star level, but rather 2, at best 3 stars. The rates are too high for the services provided, the rooms are quiet, the faucets are defective, no pressure or leaks or noisy, broken tiles, not enough lighting, the air conditioning works very well, the coffee sticks are not necessarily replenished during cleaning, the room is clean, hallway and elevator are decent, reception is decent, bar is decent, breakfast is disastrous, no choice, missing fruit not replenished, fruit juice not replenished despite the supervision of the dining room manager, there is a citrus press but no fruit, for our Anglo-Saxon friends, not many options to choose from either, a shame, the price of 23€ is absolutely not justified and exaggerated, the restaurant meal is mostly pre-packaged, vacuum-packed fries, packaged condiment sauces, does not deserve the price either, the staff is very helpful and friendly, upon my departure, I asked for a summary invoice of my expenses, it overcharged me by 10€ on my bill without knowing the reason, the receptionist refused to acknowledge anything, so I paid 10€ too much in cash, I contacted the manager who did not follow up, my general opinion is that this establishment deserves a two-star, at best three-star rating, thank you for your attention.
