Best Western Hotel Acacia

This is a difficult assessment. We had booked 2 nights and yes the location (incl) parking is top. Upon entering a yes friendly man but also short. Again not unfriendly, but not of welcome in our hotel......and blah blah blah, missed that welcome feeling. He was quick to settle the tourist tax and parking and then very annoyingly tap the pin device. Kind of weird. Then up the room, and it was fine. Unfortunately 2 single beds, the double was no longer unfortunately. Minibar with some content (3,-) per drink. Smell was fine upon entering, day after some sewage smell, which many people complain about. Air conditioning works fine wonderfully cool. Bathroom is fine and modern. Toilet is very big bit too big could have been arranged differently. What was not worthy of 4 stars, cardboard cups in plastic packaging on the bathroom and wooden stirrers me the water boiler with cheap dissolving coffee. Espresso machine with cups had been 4 stars. But! I emailed the hotel 1 day before arrival that we were married on day of arrival 8 yrs and my wife had birthday. And whether as a surprise a nice card and a bottle of bubbles (for a fee of course) could be put in the room. Unfortunately disappointing response from the hotel that it all should have been requested far in advance. So not possible. How hard can it be to grab a bottle of bubbles from the bar and put it in the room with 2 glasses and hoppa they would have earned 40,- (the cheapest). They did biode on a voucher would be in the room for 2 free glasses of bubbles at the bar. Unfortunately on arrival in the room no voucher, the staff had forgotten. Also not really a 4 star welcome. Went to the reception and indeed they had seen it but forgot the mail, but still got the bubbles, but a congratulations or something could not get rid of it. Those little things that bothered us. All in all, for 230,- euros per night, the hospitality should get better. People come to brugge for a nice weekend and most of them not for a business deal, the staff should understand that better.

If you expect a 4 star hotel then you come out of this deceived. Yes, it is a reasonable hotel and is perfectly located in the heart of the city center less than 3 minutes walking distance from the Grote Markt. The few staff there are extremely friendly and helpful. The bathroom and toilet have recently been renovated and fine. The bed is good. So where does it go wrong? Maybe it is typical Flemish but clean is different. Upon entering, a light sewage smell that never completely goes away. For a 4 star hotel the decor is very meagre. A cuddly stand-alone fridge (minibar) and a sad trestle table and a few well-seated chairs form the rest of the interior. Finally, someone has thought of placing the air conditioning (which was necessary because it was 30 degrees) right above the head of the bed, blowing cold air right in your face all night. No, besides the extreme crowds in the city that make us leave Bruges behind, this hotel is once again.

Very good hotel well located a few steps from the main square, shops and restaurants. Room very clean, cozy and well appointed. Excellent bedding and no disturbing noise. Small but functional bathroom. We had a great night. I recommend.