Bourgoensch Hof Hotel

Plus: The location is very good. Minus: we got an overpriced room right next to a construction site due to renovations. Our complaint the next morning was taken by a rude to arrogant employee at the reception; unfortunately, he was not necessarily interested in solving the problem. Only when a new, friendly employee appeared at the reception at noon did we receive an apology and an upgraded room, including the move and the associated inconveniences. There was no compensation for the first night. Our little trip to this beautiful city, which we had been looking forward to very much, was of course severely dampened by this, a pity...

The location of this hotel could not be better! Right in the heart of the historic quarter, our third floor corner room looked out onto one of the most famous sections of canal. It was picture perfect. That being said, there was construction going on in the other part of the hotel which made it inconvenient to go in and out. Thank god we arrived during a cool down , and the temperatures were ok, because there’s no air conditioning in the room, and being on the top floor could probably get very warm. But even with those issues, I would stay there again.

Very bad experience with this hotel. They made an error with the dates of our stay and moved them one week earlier, and warned us only 1 week before. They refuse to move our dates to their original ones. Communication with the hotel was very bad as well. So, we have lost over £300.00