Serenade Hotel

No running water, bed was a double not the queen size we booked. Had to walk through sewer to access the hotel. There for 2 hours till we found another hotel. The hotel charged us even though we didn't stay. Will never book through expedia again they do not offer support and allow false advertising. Very nasty hotel many others available at better prices that actually have running water when you need it. The hotel said it was out of their control low water pressure in the village. Try having water tanks and a pump so the rooms have water. No other hotel we saw in the village had this problem, filling your lot so people don't have to walk through sewage would also help especially when it rains and water enters your septic and floods. And quit false advertising of your rooms if not already corrected.

I have stayed at Serenade Hotel in the past and have always appreciated the warmth and hospitality of the permanent staff. The hotel is currently undergoing renovations, which I understand are necessary for improvement. However, my most recent experience during this transition was mixed. Manager Lulu continues to demonstrate professionalism and genuine care for guests. Sobo in maintenance and Sila in housekeeping are also consistently kind, considerate, and accommodating within their abilities. The core team clearly values the guest experience and works hard to maintain a welcoming environment despite the disruptions that renovations naturally bring. Unfortunately, my interaction with the renovation crew was disappointing. I was feeling unwell and simply asked how long they anticipated working directly outside my room so I could plan a short nap for recovery. I did not expect work to stop — only that the loud chatter and laughter be kept to a minimum since I was literally resting on the other side of the wall. The response I received felt dismissive and unnecessarily rude. I later overheard Manager Lulu respectfully addressing the matter, and it was disheartening to hear her concerns dismissed as well. Because of the way the situation was handled and the lack of respect shown to the manager on duty, I chose to elevate the concern to one of the property owners. The owner came and spoke to the renovation team calmly and professionally, explaining that the work itself was completely acceptable, but that it was inconsiderate to be directly outside a guest room talking and laughing loudly. At no point did the owner raise his voice, use profanity, or behave disrespectfully toward the temporary team. Renovations are understandable, but professionalism and courtesy toward both guests and hotel staff should remain consistent at all times. It was disappointing to witness members of the core team — who clearly care about their roles and the guest experience — being treated with disregard by a temporary repair crew. I sincerely hope that once renovations are complete, the respectful and peaceful atmosphere upheld by the permanent staff will be fully restored, as they truly deserve recognition for their dedication and care.

Nice little boutique hotel. Not directly on the beach, but within 200 feet. Rooms are cozy and clean. AC worked well. Staff was very friendly and helpful. Some rooms are nicely, recently remodeled, and they are still working on others. The shared kitchen was not available to us when we were there - hopefully they are renovating that too and future guests can enjoy it. Could use some outdoor seating.