Atina Hotel

Unfortunately Hotel Atina was very worn-out compared to when we used it 12 years ago. At arrival the reception clerk clamed we had booked 3 nights, however we had booking confirmation from Booking.com showing 2 nights and she withdraw her claim but with no apology. Next time we passed the reception she claimed that we had double booked via both Booking.com as well as by email. As we knew we hadn't sent any email, we asked to see it, and it was an email from a very different name and country. Again she gave us no apology only saying "oh it's not you". We were initially given room 206 and discovered and were told that the safe didn't work. In addition the lights over the dressing mirror didn't work, the room and particularly the bathroom and shower was very filthy and with black fungous. The hose to the hair dryer was taped, there was only one glass in a double room, there was only one reading lamp on the bedside, and the carpet was very filthy with a colony of ants. The terrace also very filthy with only one chair and no table. After complaining we were given room 209 which were also very filthy and the toilet cover was broken, the outflow in the sink was partly blocked, smelling, and dirt came up. The Jacuzzi bath didn't work and was leaking underneath and was very filthy. The emergency alarm in the bath was out of order. In general the carpets in steps and around the hotel was also very filthy with holes, and we were told that the restaurant was open only for breakfast. There were no lift for elderly people. etc. etc. Please see enclosed pictures. At check out we were compensated with breakfast without charge followed by the clerk commenting that her boss said "we were bad people".

This is a four stars hotel and it is very good. Stuff are great, nice, friendly and very professional. Rooms are nice and bed is very comfortable. Bathroom is really good and the location of this place is great

We stayed at Atina on an overnight trip to Banja Luka. The hotel is very spacious, with friendly staff, great wifi and comfortable rooms. The hotel is centrally located and within an easy walk of downtown. Breakfast is wonderful, with eggs made to order. I highly recommend the chef's suprise omlette. Great location in Banja Luka.