Much below the standard of Novotel, in this unit everything is bad: the service, the customer service and, most importantly, the rooms. In addition to being dated and degraded, the environments are taken by mold. We know that Manaus is a wet city, but there are several ways, including in these climatic conditions, that avoid mold.
What happens at Novotel Manaus is a complete disregard for hygiene and respect for guests. Nevertheless, the hotel fails seriously in serving the most loyal customers. As an ALL Platinum customer, I didn’t feel even a little appreciated, especially when, after arriving in the room, I noticed that besides the mold there was also a leak in the bathroom water pipe.
Hope this honest review will help other travelers in choosing your next hotel.
