Park Suites Manaus

Disappointing room/bedding/towel/toiletries, unhelpful service and outdated amenities. For being a more resort-style hotel the pool and view from the pool were the only saving grace. Thankfully my stay here was only 12hrs as I was leaving in a 3am flight. - the room had ONLY ONE TOWEL!! No hand towel, no face towel and there were 2 of us, only one rough/scratch bath towel. This was disappointing given my hope was to have one refreshing bath before by long journey back home. - The pool sadly did not have the jets/filters on and so a great deal of dirt/sediment could be seen/felt while in the pool - Given the short 12hr stay, I would have appreciated ANY ability to help me get into a room early. They had already received my $260USD but instead was still told I had to wait until 2pm, which is understandable when full, however I saw people arriving at 1pm and getting their keys. There is no need to stay here if you need to be close to the airport. For one the city is not too far and second, I would take my chances at an airport hotel.

Imposing hotel, well located but with poor maintenance. Close the pool on Sunday for maintenance instead of cleaning at night or during the week. Anyway, sadness.

I stayed at the Tropical Executive Hotel during my honeymoon and, unfortunately, the experience was well below the expected for the daily value (about R$ 490 for a couple). The main positive point is the view, which is really beautiful. However, this does not compensate for the various problems. The pool area shows clear signs of lack of maintenance, with dirt between the tiles and unconserved umbrella. In the room, there was an infiltration from the first day, which over the course of the stay evolved to open a hole and start to pin, with no effective solution on the part of the hotel. We also had recurring problems with the access card, which stopped working and forced us to go to the reception several times. In one of these situations, we were making heavy purchases and the elevator didn’t work properly, making the mess even worse. On one of the days, the room was not clean. The breakfast, charged separately for R$ 72 per person (R$ 144 for the couple), does not deliver the expected minimum: there was no sandwich or any basic equipment to heat food, because it was broken and was not replaced. In other words, guests were forced to consume cold foods, which did not match the amount charged. The worst point, however, was related to safety inside the room. On two different days, we found drinks cans (one ours and one in the frigobar) with the seal seemingly intact but empty. When checked, there were small cuts on the side of the cans, suggesting they were pierced. When reporting what happened at the reception, the situation was treated normally, without any investigation or appropriate provision. At the time of the complaint, even another guest commented that this type of situation “is normal”, which makes the scenario even more worrying. Overall, the feeling is of a hotel with good location and views, but with poor maintenance, service failures and lack of security. For the amount charged, it's not worth it right now.