Enseada dos Corais Praia Hotel

Starting with the hotel, when we arrived we were greeted by Ramon, who was very kind, but the room they gave us smelled of mold, water was coming back up from the drain, and the mattress was bad. They moved us to another room the next day; the room was better, the mattress was good, everything was working, but the bathroom was dirty, the bed linens were a bit worn, bathroom (shower and toilet were stained). the beach is excellent, the pool is clean, the food is great, the service from the bar Lucas, Rafael and Daniel is a fantastic trio

Change in handling dietary restrictions – I would like the hotel management to be aware I have been staying at this hotel for many years, always accompanied by my daughter, who is autistic. We have a lot of affection for the place precisely because, throughout all these years, we have always been very well welcomed and received extremely attentive service regarding our dietary restrictions. My daughter and I have a severe gluten restriction, and because of that, I have always taken care to bring some of our own food, properly packaged and sealed, precisely to avoid any risk of contamination. The hotel always helped us in a very simple and caring way: it stored these products and, at breakfast, prepared some things separately for us, such as lactose-free milk, oats, and occasionally, a gluten-free cake. When necessary, they also prepared two tapiocas separately. Nothing more than that. It is important to emphasize that we are not talking about an extraordinary request or an service that requires large resources. There are only two of us, me and my daughter. Breakfast was always simple and the hotel served us with great care and understanding. The hotel restaurant is outsourced and, regarding lunch and dinner, we have always been very well served. Inclusive, I have contact with the restaurant and we have never had any problems. There has always been a lot of attention and care for us. Therefore, I recently contacted via WhatsApp to make a new reservation for October and was extremely surprised and upset by the information I received from the attendant. I was informed that the hotel policy would change and that, due to high traffic, it would no longer be possible to individually accommodate guests with dietary restrictions. According to the guidance received, I should take the food to the room and, for breakfast, I would have to consume what was available in the restaurant. I really didn't understand this change. Anyone with a severe food allergy or restriction knows that it is not simply a matter of "eating what is available." There is a risk of cross-contamination. A food prepared on a griddle or utensil previously used for gluten bread, for example, may not be safe for a person who needs to avoid gluten. That was precisely why the hotel always prepared our small portions separately. Besides the food issue, there is also a very important issue regarding my daughter. She is autistic and has a strong need for predictability and familiarity with environments. She already knows the hotel, is used to the place, and feels comfortable there. For years, we built this relationship of trust with the establishment. Therefore, it is very sad to find out that, right now, we will no longer be able to frequent a place we are used to because we will not have the means to even have breakfast safely. I am not making this complaint to demand privileged treatment. What we always had was simple, individualized, and secure service, which worked very well for us and which represented very little compared to the entire hotel structure. I would mainly like this complaint to reach the owner or the hotel management. I would like to know if this is really the establishment's new guideline and if the information I received from the attendant truly represents the management's position. We have always had a very positive experience at the hotel, and precisely because of that, the way this change was communicated left me even more disappointed. I didn't expect that, after so many years frequenting the place and always being so well received, we would simply be told to "eat whatever is available" at the restaurant. I sincerely hope that the management can clarify this situation and evaluate if there is any possibility of maintaining the service we always had, with the necessary care to prevent food contamination. My intention is just to be able to continue attending a place that, for so many years, was welcoming to me and my daughter.

Gentle and polite staff, very good room, basic breakfast coffee plus all tasty. Food from the bar that serves the beach and is within the good hotel with fair price.