PRIVE RIVIERA PARK HOTEL

Uncle Will, popcorn, leny, curls, moon, rainbow, and Karol. They are very good at what they do, congratulations boys.

I want to leave my compliment for attendant Ricardo Helpful Attentive Excellent in service

For several times I have been to Caldas Novas, I have stayed in several hotels and this time I stayed at the Riviera Park Hotel, here are the positive and negative points: Positive points: - Excellent location - the pools are wonderful - Recreation staff is sensational Negative points: - The employees demonstrated lack of education during the care. When we arrive at the hotel, we ask a collaborator about the check-in time. He informed us that we could get in the queue and that if there was room available, our entry would be released in advance. Based on this guidance, we are in line. After a while waiting, another employee approached and asked if we were waiting to check in. When we confirmed, he replied grossly: "Get out of line, because check-in is only from 2:00." I explained that another employee had instructed us to stay in queue if room was available, but still he repeated sharply: Get out of line. Faced with the situation, we left the queue and stayed in the hotel hall. As we waited, we noticed that other people in the queue were checking in normally. For this reason, we returned to the end of the queue and this time we were able to make our check-in without any problems. - the furniture of the apartments are completely old (I don't know if it's in all, but in what I stayed was) - the maids pass every day but only arrange the bed and take out the garbage, do not put back soaps, toilet paper and shampoo, for several times I had to call requesting replacement - in the room there were only two blankets, as were in 3 people we requested another blanket and the answer was that I had no - the breakfast is reasonable, but in the high season the restaurant does not include the amount of people, making it difficult to find tables and the replacement of coffee items is time-consuming.