Eco Chales And Camping

The service counted on only 2 attentive and polite staff. The other staff did not show attention, nor were they willing to serve us when we needed it. Dirty room with stains, mold and spider web in the bathroom sink and under the furniture. Clearly showing the lack of cleaning. Air conditioning with bad smell. We were informed about the ban on opening the windows due to the risk of entering animals, but there were not enough towels in the room door to hang towels and wet clothes from the park. Thus keeping clothes wet and giving bad smell to the clothes and the room. We were in 4 guests and every day sent only 3 towels and every day we complained and was never corrected. It is necessary to order a towel every day. We were treated one of those days by a lazy receptionist who gave us a swimming pool towel so we didn't have to get a new towel. Stained sheets and dusty blankets, triggered allergy. The blankets were old and full of holes. Hotel with total discount. A place that had everything to be cozy, but is abandoned and has no interest in taking care of the guests. I do not recommend. Not worth the value. I don't intend to go back.

It's hard to know where to start. Upon arrival the receptionist was very attentive, the doorman from the entrance tb. But the good part is over. When we got to the room, it smelled badly, the walls were well stained, the blankets smelled badly, the bathroom sink has a leak underneath, pinning water on the feet, but the biggest anger we spent was with q curtain, the first morning very strong sun in the window pq has only half the curtain. We went to have breakfast, we passed the reception to talk about this problem, there was no one at the reception 24 hours, we drank coffee on the turn we passed there again, there was no one again. We found a hotel employee near the room and asked to solve the curtain problem, said they would solve, it was 8 hours in the morning, we went to the hot park, we returned about 18hrs, they had not solved the curtain problem. We called the reception twice, the second time they said we should go face-to-face to solve the curtain problem, we went there before we went out for dinner, they said they would solve it and when we came back everything would be fine. We returned at 20 hours of dinner, the curtain was not arranged, we went back to the reception, they said that the maintenance came and we were not in the room, they were warned that we would not be and they said that they would resolve anyway. My wife even gave the idea to pick up the curtain from another room and we would put it in place, they said they are made on measure, ALL rooms have the same window.  After all this insistence and fight, they said that we could change room, it was already more than 20 hours, we with a small child. We stayed in the room without the curtain and without solving the problem since it was just another night.  We adapted a bath towel in the window to soften the sun.  The biggest surprise was that a chain of hotels like RIO QUENTE RESORTS with this service and this bad quality in the facilities. The hotel is in a good place, beautiful green area, all to be good, but is in need of a reform and attention in the attention.  Very unpleasant hosting.

It was a very pleasant experience! We traveled in family, the rooms are simple, but met what we needed. The staff are excellent and helpful people. I am especially grateful to Thaylor, Ana, Bete, Ludimila and Jamile, who promptly attended us, as well as making my daughter’s day even more special.