Pousada Maravista

Excellent facilities and the attention of the staff!

The location in the Geriba beach area is excellent, it is very comfortable and offers beach service. The breakfast (included) is very well served and mostly with homemade products, being very complete, abundant, and of high quality. The rooms are comfortable and are well maintained; the impeccable cleanliness of them, as well as all the linens, is worth noting. It is also very important to mention the very attentive assistance and warm attention from all the staff, always very willing to satisfy all the guests' needs. The restaurant is highly recommended with a balanced and very well-prepared menu. It was truly a very satisfying stay. We will repeat it.

We chose this guest house to spend a family weekend. We made two reservations: one for me, my husband and my 1-year-old daughter, and another for my parents, on a different credit card. Our reservation was confirmed normally. My parents' reservation was also confirmed by the hostel itself, and we have the proof of this confirmation. Days later, the guesthouse just sent an email informing that my parents' reservation had been cancelled due to an alleged credit card problem. At no time was there a call, a message in WhatsApp or any contact attempt to resolve the situation or alert about the cancellation. They just canceled the reservation and closed the matter. The worst is that a day before the lodging , the hostel itself contacted me via WhatsApp requesting the data for the pre-check-in of my family. I took advantage of this contact to also send the data of my parents (Simone and Claudio), informing that they also had a reservation and asking for their pre-checkin. This was the perfect opportunity to warn that there was some problem with the reservation. However, they simply ignored my message and answered absolutely nothing. If we had informed at that point that the reservation no longer exists, we would have managed to resolve the situation before we travel. We were just surprised when we arrived at the reception after the whole trip. The service was with the receptionist Jorge. At no time showed concern in trying to solve the problem caused by the hostel itself. The only alternative presented was a much more expensive accommodation, and still in a less receptive way, saying only that “the value would be much higher”, without even showing interest in finding a solution that minimizes the disorder. As if that wasn't enough, there was another rather unpleasant episode. On the first day, Jorge himself informed that my parents could stay with us in the common areas of the hostel to enjoy time with the granddaughter, since our trip was precisely aimed at bringing together the whole family. The next day, however, we were surprised by him in the pool area, drawing our attention in front of other people and saying that if my parents stayed using the area, we would have to charge a day use. In addition to the obvious lack of coherence between the information provided, the way the situation was conducted was extremely embarrassing. It's not about the value of a day use. If that were the rule from the beginning, we would pay without any problem. What causes indignation is getting an authorization from an official and, the next day, being exposed and embarrassed in public by something that had been allowed by the guesthouse itself. Unfortunately, what should be a special moment in the family ended up marked by disorganization, failure in communication, lack of empathy and a care that left much to be desired. We expected, at least, that a guesthouse that confirmed a reservation, ceased to adequately communicate its cancellation and still ignored an opportunity to warn the guest before the trip assumed responsibility for the error and sought a solution. Instead, we find reluctance and total lack of welcoming. I sincerely hope that the administration will review its internal processes and, above all, the way its guests are treated, so that other families do not go through the same unpleasant situation we are experiencing. The only positive point are the restaurant attendants who are excellent