Pousada Casablanca

I had a very negative experience with the attention of the pousada. I had a confirmed, active and paid reservation through an official provider (Takeoff/Travelscape–Expedia), with all the correct data of Pousada Casablanca: name, address, phone and dates. The voucher even included the contact of the pousada, exactly as listed on Google. Despite that, when I contacted to confirm details, the pousada completely denied the reservation, saying it was a system error and without offering any solution. The attitude was unprofessional, unwilling to collaborate, without verifying alternatives and without understanding that the problem between platforms cannot be transferred to the guest, who already paid for the service. The pousada did not offer any assistance, guidance or relocation options. I consider this stance a serious lack of responsibility and an extremely frustrating experience for any traveler. Due to the lack of adequate response, poor care and total lack of commitment to a confirmed booking, I do not recommend this pousada. A serious establishment should help the guest resolve a conflict generated by their own sales channels, not disengage.

Given the price they ask, I think it is grossly overrated. A rock-hard creaking bed. Breakfast is okay unless you don't want to leave by boat at 8. The breakfast you are then served is nothing short of scandalous. Reheated coffee from the day before, stale bread and some slices of ham or something similar. So you're paying way too much for way too little.

Great location. Breakfast varied and very rich. Very helpful staff. The rooms clean, with fan and air conditioning. All very familiar. The girl from the reception a show of kindness and good work. 100% recommended.