Majestic Palace

Since the check-in on 29/05/2026, I noticed a total lack of cordiality and empathy from the reception staff on arrival and even assistance for me to find the wallet I had forgotten in the taxi. As for the stay, it was not made arrangement of my bed, which by the way was very badly made with skirt pie, sheets and collar poorly wrapped and wrapped (when I entered). As for the amenites... I didn't have any replacement either. I requested a liquid soap (which as it is a 5-star hotel) should have, and only then they sent me shampoo. Another important point is about a work on the ground floor, near my room that made a lot of noise and I was not informed, this situation, which should be evaluated with caution, since a guest wants to have his moment of rest and relaxation. As for the check-out, I don't even need to say how hostile the attendant was who showed his unpreparedness with total arrogance, not a thank you spoke. On top of that... my sincere thanks to messenger Filipe who picked up my bags at check-in and another messenger who dropped the bags at check-out.

The hotel has a spectacular location in Florianópolis, and has excellent space and infrastructure (even if the maintenance is due!). I booked a more spacious room, which really delivers a front-room, separate room and spacious bathroom - but without the proper care and cleanliness of other times of the hotel! Breakfast is good, but no luxuries. I like the hotel and encourage the owners to improve the management! There is an event house on the top floor of the building, and the acoustic insulation is awful! On holiday days, it's impossible to sleep - I paid for a more spacious room with better views, and had to change room in the middle of the morning, as it was the only solution found by the staff to solve the problem. This is absolutely disrespectful to the guests. The hotel also has signs of years - lack of maintenance and attention to detail in every aspect. Median academy - would fit a renovation/update; simple pool bar and there goes.

I stayed with my partner a couple of nights. We were really looking forward to having a view of the sea, but I have to say that it was sideways on. The room itself was honestly a bit dated and stains on the furniture were really off-putting. No way to make coffee, which I think is a bit of a non-negotiable when the hotel purports to be 4 star. Breakfast was an issue for me. I clearly stated that I needed gluten-free options when I made the booking, but the offering was limited. When I asked for an omelette to be made (I had only been able to have fruit and coffee, as the eggs were cold), there seemed to be a massive fuss. My partner had actually finished his breakfast by the time my food arrived. The rooftop bar was not not open on the days we stayed. On the second morning I didn't bother with breakfast and we didn't try the food elsewhere in the hotel the evening before. I mentioned to staff when we checked out that a better selection of gluten-free would be an improvement, but they didn't seem remotely bothered. I honestly think the experience left a lot to be desired. Would not recommend this hotel. Don't waste your money. There are other better places in this city I am sure ... :(