Delphin Hotel Guaruja

Residence under renovation. The work started and unfinished (unmade beds, debris in the accommodation, toilets and shower not connected, no electricity, no water) forced us to change accommodations 5 times (without help from the staff) before we got a proper one. No mini bar, rudimentary equipment (no chair or table, no kettle, no hangers…). Small main room in a draft and no bar in the residence. To end on a positive note, the residence is right across from the beach and the Dona Eva restaurant offers very good cuisine.

Our experience at Delphin Beach Hotel has been marked by positive points, especially related to location, but also by structural and care aspects that require attention. Strengths The location is undoubtedly the big difference of the hotel: walking in the sand, with excellent access to the beach. The partner kiosk offers air-conditioned chairs and sunshine for the hotel stay, which makes the beach experience very practical and comfortable. The breakfast is full and well served, with great options of breads, fruits and colds, meeting well the expectations. The hotel environment is quiet and the service follows a technical and protocol standard. There is no great sympathy or proactivity, but the team performs their functions correctly. The restaurant Dona Eva, attached to the hotel, deserves a positive highlight: the meals, both at lunch and dinner, are delicious and have fair prices for a place by the sea. Negative points Our family was accommodated in two triple bedrooms, consisting of a double bed and a single bed in the style of folding iron campaign bed, which caused us strange. The rooms present unfavorable structural conditions due to the lack of general maintenance: old furniture, rusted fridge, old bathroom and with the presence of lime on the tiles. Despite everything being apparently clean and with a strong smell of sanitary water, this excess eventually created a serious problem: By supporting a blue bath exit in the bathroom sink, the piece was completely stained by sanitary water. We immediately communicated the reception, which informed that it would trigger the cleaning team. The subject, however, had no return, nor was there concern in solving the problem, either by returning the item or replacing, which left us quite upset. The pool had green water; we believed that stricter maintenance could easily solve this issue. Parking is paid (R$ 50 per day), which was already informed on the site and is understandable. However, the maneuverers show little cordiality, appearing to be always bothered when providing assistance. Another sensitive point is the lack of security control. Anyone has access to the hotel, both by the entrance to the beach and the connection to the Delphin Surf Hotel, which belongs to the same group and has a newer and more organized structure. You get in and out of the hotel without any kind of effective control, and the identification bracelet seems to have only a symbolic function. Final considerations Maybe we would go back to the group, but possibly choosing Delphin Surf Hotel, which seems to offer better structural conditions. It is a shame, as Delphin Beach Hotel enjoys a privileged location. We strive to make an investment in maintenance and improvements in the future, as the potential of the hotel is enormous and could provide a much more satisfactory experience for guests.

The location is perfect, good beach service, the fit I stayed was very old, the room window did not open and the bathroom window was without a glass, some broken cabinets. The room service left nothing to be desired, I requested face and beach towel and they said they did not offer, the tiles that were in the room were old, stripped and stained, I complained that at least the face had to be there gave me newer towels and the face. There was no elevator which makes it difficult to climb the stairs of the elderly and PCD. The hotel is quite large and I believe that if you do a renovation and buy bedding the hotel would be perfect, did not change bedding daily, I had to complain, in 7 days of stay changed only 2 times