Hotel Mercedes

For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches. * WIFI did not work on...

Positives: Beautiful hotel, great location, large rooms, great amenities. Need improvement: some reception staff were rude and unwilling to accommodate simple requests (not all, some were great...

I stayed in this hotel with family for four days, I would list lots of reasons why one should stay in this hotel. However, Ilhabela is a place for nature lovers, and the hotel could do better to...