Elegant Spa

Had a great time, convenient for a lot of restaurants and within easy walking distance from the main ski lift. Apartment clean and had good facilities. We were fortunate that there was enough snow to be able to ski back to the village. Would definitely visit again.

I visited Bansko with a group of students. The hotel location is good, it's a 10 min walk to the gondola, and it's close to all the restaurants, shops and bars. The apartment was poorly equipped and in a really bad shape. The wardrobe doors were broken, half the knobs were missing, the couch was broken and missing a pillow. There was a bunch of broken and missing things. It was a room for 4 people and there were only 2 chairs, 3 plates, 2 metal and 2 plastic forks and so own. The kitchen was missing half of the things. We didn't have proper cutlery and we had to borrow pots from different room. The good thing was the shuttle ski bus which would take you directly to the gondola in the morning and back in the afternoon after you are done skiing. About the stuff: the cleaning ladies were really nice and friendly. They would take out the garbage, clean our rooms, wash the dishes and similar. But the receptionist guys were awful. They were acting like they really don't care. We reported them all the problems with the room, every day they would say someone is going to come and fix it tomorrow (nothing was fixed). You can't ask a simple question about post office or ski bus, they just say they don't know and they don't even try to help. The spa part was nothing special. It is not big, but it should be cleaned and maintained better. The tiles were falling off from the pool and the walls and all together it seamed outdated and a bit dirty. Final impression: maybe a couple years ago this hotel was great, but now it is outdated, needs a lot of work and maintanence, and a change of stuff. It's okay if you don't mind these things, but if you are searching for something more luxurious and elegant skip this hotel.

I recently visited Bansko with my wife and 2 young children for a weeks skiing holiday and stayed at the Elegant Spa Hotel, the staff were ever so friendly and helpful and helped us with all our needs. The opportunity to go for a swim in the evening with the kids after a tough days skiing was brilliant and the restaurant where we had breakfast and dinner on a couple of occasions was excellent as were the restaurants in Bansko itself. The whole stay and trip represented excellent value for money compared to the prices that you pay at other European resorts.