Premier Luxury Mountain Resort

A beautifully presented hotel with outstanding pool and spa facilities. Staff were also fantastic. Actually, up there with the best facilities we've experienced. The staff were always friendly and very attentive. Room was spacious and clean and had a balcony which however, only had partial view of mountains with the rest of the view waste ground and the property opposite. We stayed half board for 3 nights. Breakfast was ok. The coffee was not good and luke warm and juices were effectively squash. Evening meals again were ok and in fairness there was plently of selection. On the whole though a good stay and would stay again but maybe not on half board.

We stayed at the hotel with my wife and our 8-month-old daughter. The hotel has 5 stars only on the sign, as the services and hospitality do not even match 3 stars. • Childcare: The staff explicitly refused to put our ice packs in the freezer, which were necessary to keep our baby's food in the portable refrigerator. Unbelievable indifference to a baby's health. • Hygiene: The indoor pool smelled strongly of mold and the water temperature was completely unsuitable and uncontrolled. • Infrastructure: The air conditioning in room (205) was prehistoric and useless for the summer needs. The knob on the toilet door was broken. • Customer Service & Broken Promises: We asked for a shaving kit and information about the electric car (EV) charger, but they ignored us. In the morning, the management promised us a partial cash refund for the inconvenience, and then they took it back with cheap excuses. When we asked for the manager, they told us that he comes "once a month." Far

We had an excellent family stay at Premier Luxury Mountain Resort in Bansko. We booked half board, including breakfast and dinner, and found the resort extremely welcoming and accommodating for our three young children. The service was excellent from check-in to checkout. The front desk upgraded us at no additional charge so our family would be more comfortable, which we greatly appreciated. Our kids loved both the outdoor pool and the indoor spa pool, as well as the thoughtfully designed kids’ room. The spa was excellent and appeared newly renovated. The poolside food was another highlight—we tried the pizza, burgers, and fries, and everything was top-notch. Both breakfast and dinner offered generous buffet selections with very good food, especially for buffet-style dining. The freshly made breakfast crepes were outstanding. Overall, the combination of genuinely friendly service, quality food, excellent facilities, and a family-friendly atmosphere exceeded our expectations—especially coming from the United States. We would strongly recommend this resort, particularly to families traveling with young children.