Sol Nessebar Bay Hotel All inclusive

We just got back from this hotel so wanted to review it. So we booked for a last minute trip away, first of the location is not near any restaurants or shops which is abit of a downer as you have to get a taxi or bus anywhere. The rooms were very clean and comfortable. I just think it needs a big update. I also think a fridge in the cupboard is a fire hazard as it kept on over heating. We came last week in September so everything was shutting for the season and which meant the staff were very rude and wanted to go home. I don’t think they like English people as you as a question and they look at you like you’re stupid. Now the food. Well do not expect 5 star like this hotel is listed as because it’s not. It’s the same foods every night and it’s all warmed up from the night before. The deserts were lovely tho. The cocktails were disgusting. From a machine and not even made infront of you which puts you off as you don’t know when it was last cleaned. Now the pool. It was absolutely freezing, my partner went on and couldn’t warm up for the rest of the day and kept on shivering also it states there’s a heated indoor pool and it’s not even heated it’s freezing cold? When we came we wanted to go on the slides and they weren’t even open the whole week we was there so that’s a downer on the reason why we booked this place, also the people on the snack bar near the pool was eating the food whilst making it. And looking at me funny when I just wanted some pizza and chips? Anyway I do not recommend this hotel as there is a lot of improvement which needs doing and the staff obviously need more training of how to be happy as it puts everyone in a mood.

Shocking lack of service from a resort that claims to be 5 stars. Our stay at Sol Nessebar Palace Resort was completely ruined by the management's rigid policies and total lack of empathy for a child.My young daughter accidentally left her favorite toy behind in our room. While the hotel staff confirmed they found it, their handling of the situation was absolutely outrageous. We asked them to mail it back to us using a standard, affordable shipping method that cost around $30, which we explicitly offered to pay for. Instead, they flatly refused to drop it off or arrange basic shipping.Management insisted that they would only release the item if we hired a private courier to physically come to the property and pick it up. Because of their absolute refusal to assist with a simple mailing, this complicated courier method was going to cost us closer to $200.For a major resort that markets itself heavily to families, forcing a guest to jump through expensive hoops over a forgotten toy is incredibly petty. A true luxury establishment is defined by its service and helpfulness, but Sol Nessebar Palace cares absolutely nothing about hospitality once you check out.

Very nice hotel, great catering, spotless room. Just one downside regarding the drinks served at the bars in all-inclusive, really not great.