Planeta Hotel - All Inclusive

We do not recommend staying at this hotel! Spend the money and you will be disappointed! The rooms are dirty, the bedding is not changed after previous guests. The food is cold and monotonous. My child couldn't eat anything, was constantly hungry. The only thing nearby is the sea and a beach with sun loungers. Note to the hotel owner: change the staff and the chef!

Cant complain for the price but its definetly not a 5 star hotel. Toilets not working and are dirty, room not getting cleaned, no drinks in the mini bar, the food is not good at all, lobby bar only works for a few hours in the evening, snack bar is a joke. What was very good is the room, it looked and felt nice and was quite spacious. I stayed with friends so the overall experience was good, the only thing which really upset us was the food. The gym had an amazing view of the sea but It would be nice if it would be better equiped, at least some dumbells.

I don’t usually leave negative reviews, but our experience at this hotel was so disappointing that I feel I have to warn other travelers. I honestly don’t understand how this hotel has a 5-star rating. In our opinion, it doesn’t even deserve 2 stars. Housekeeping was almost non-existent. We stayed for a week, and during that time our room was only “cleaned” twice, which basically meant the bed was made. The floor wasn’t vacuumed even once during our entire stay. When we arrived, the room only had two paper cups and two sachets of instant coffee. Once they were gone, we also ran out of hand soap. We informed the reception, but after two days nothing had been replaced. We went back again, and the receptionist’s attitude was unbelievable. He wouldn’t even look at us or face us while speaking. He simply said that it wasn’t his problem if we had no coffee, no soap, or if the room wasn’t being cleaned. Throughout our stay, we felt like we were begging for basic necessities instead of receiving the service we had paid for. The food was another huge disappointment. The selection was poor, the quality was low, and it was nowhere near what you would expect from a 5-star hotel. Even more surprising, the lobby bar was open for only four hours a day, from 7:00 p.m. to 11:00 p.m. On several occasions, we were even told they couldn’t provide an extra ice cube because they had none. The drinks were poor, and most of the staff seemed bothered whenever guests asked for anything. The worst part happened when we arrived. We simply wanted to drive into the hotel entrance for a few minutes to unload our luggage. The gate attendant started shouting at us, even though we were calm and travelling with our children, and even threatened to call the police. Because of this, we had to drive back into heavy traffic and return later just to unload our bags. This is completely unacceptable behavior for a hotel that claims to offer 5-star service. We left feeling extremely disappointed. It wasn’t just the poor facilities that ruined our stay, but the way we were treated throughout our holiday. We certainly won’t be returning, and unfortunately, we cannot recommend this hotel to anyone.