Polyusi

I recently stayed at Garden Nevis, which is advertised as a 3-star hotel, but unfortunately, the experience was far below what I expected. The "all-inclusive" package is misleading. The food quality was very poor, with limited variety and low-quality ingredients. The drinks were equally disappointing, with cheap beverages that did not reflect the standard you would expect from an all-inclusive resort. As soon as we entered our rooms, we were greeted by a strong smell of mold and dampness. The towels were old, yellowed, and clearly worn out, while the overall cleanliness of the room was far from satisfactory. Housekeeping was inconsistent, and towels were only replaced every 3–4 days. The biggest issue, however, was food safety. After our very first meal at the buffet, every member of our group became ill with severe stomach pain, vomiting, and fever. It was clear that we were not the only guests affected, as the hotel staff suddenly started disinfecting guests' hands before meals and cleaning the swimming pool much more thoroughly after the incidents. The only positive aspect of this hotel is that it is relatively close to the beach. Other than that, I found very little to justify the price. To make matters worse, parking costs an additional €17 per day. Overall, this was one of the most disappointing hotel experiences I have had. I would not recommend this property to anyone looking for a genuine all-inclusive holiday or even a comfortable 3-star stay.

Stayed here for 5 nights all inclusive , room and food was ok for what we paid initially , however I agree with previous reviews about the treatment from the staff during the sickness bug , rude and uninterested in trying to make the experience easier to deal with , initially thought I had caught food poisoning but after talking to other guests think it was more to do with the cleanliness of the pool and cleaners not doing a deep clean to try to stop the bug spreading , I asked to keep room on for 2 hours extra to have a shower to go home and was charged 120 euro , disgusting considering the holiday we had had at this hotel but I had no choice than to pay . Waste of my hard earned money . If the staff had treated the guests better and cleaned properly I wouldnt be writing this review as bugs do happen but there are plenty of hotels to choose from so my recommendation is to go somewhere else

I am never one to write bad reviews even when things aren’t so great, however this needs some recognition.. me and my partner are currently on our way back from the worst 5 days we’ve had, initially we liked the hotel basic but decent and the food was doable, however on day 2 my partner had severe sickness and diarrohea which we put down to her just being poorly.. until I spoke to others in the hotel and it worked out that 15 other people were experiencing the same symptoms, some even having accidents in their beds as it was so uncontrollable. Prior to this we witnessed a child throw up all over the sunbeds and on the floor which we put down to “too much all inclusive” and it took an hour to be cleaned up, the cleaner looked at it smerked and walked away leaving us looking and smelling it in the heat for almost an hour. Once we realised this was an issue it was reported to jet2 with multiple others but there wasn’t enough people coming forward to raise a case, we could hear neighbours from different rooms being sick at different times during the night and our corridor smelt of diarroahea, our room was specifically asked to be cleaned due to this and the old sheets were just put back on along with the old towels. when we asked the manager if we could possibly keep our room for a little longer due to a late flight and missing half our time here her response was “so because you’ve not eaten here since you expect me to do you a favour, I am not a hospice”. The same manager also shouted to a quest, a fully grown lady “excuse me come here” with a finger gesture and accused her of stealing a shower towel after she’d asked for an extra one in her room as there wasn’t one, I have never seen a manager speak to the guests the way she has in our time here. The general rudeness of the staff we would of over looked on any other occasion but there were just too many issues on this holiday not to voice it. Our first and last time in Bulgaria as we are fully scarred by the experience.