Elite Apartments

We have booked two apartments together with my family and friends. The 2 bedroom apartment was nice, great view from the balcony to the pool. The other one , the studio had the garbage left there from previous tourists, no towels, and no bedsheets for one bed. Wifi is not working, only at the pool. These wouldn't have been such great issues, the main problem was the receptionist's attitude, you felt you are not wanted or welcomed there. She spoke a little bit of English, some words, the rest Bulgarian, so you couldn't really understand. There was a big parking place inside, we asked if we could park there. She said only one car from the two, than she denied, started raising her voice and saying no car, no car. We bagged her for a parking place, but gave no explanations where to turn or ask or pay, just yelling at us. It has been a very unpleasant experience from the start. It got worse when one of our cars has been damaged by tiefs. The bulgarian police doesn't help you, one of the police man had his own car service, told us to go there. We were told that on the same week already 40 other cars have been damaged. We had no idea that was such a dangerous area, Our vacation turned into a nightmare, with a small child and no car to return home :(((. They could have warned us at least to be attentive where we park the car, as this issues have been happening daily there.

Oh dear, where to start! The buildings were generally shabby up close and the word 'hotel' should not be used in the description of these buildings. Reception, there is no reception, there is an office type area and on arrival each guest group much check in, they are then brought to their room and the other guests are left to wait outside until that task has been completed by the receptionist, that process is then repeated until all guests have been brought to their rooms. We booked a 2 bedroom apartment but were given a studio dump with chipped press doors that were hanging off their hinges, apparently the room that we'd booked and paid for, wasn't available as it was "busted up" before we arrived (first story), then we were told that there had been a mix up on their system (second story), eventually we were told that a non-family group had been given our room (third story). We were offered 2 separate rooms at opposite ends of the complex (apparently we should have been grateful for that offer), which we decided not to accept as we were on a 'family holiday'! After 2 days we got the room that we'd booked, alas, it was situated above a group of lads who liked to party after they came back from the bars (usually commenced around 5 or 6 am). The older receptionist was fairly nice but heavens above the younger one will never win any hospitality awards - OMG - one of the most bad mannered people you could ever have the misfortune to meet - RUDE!!!!!!!! Our room was never cleaned and the bins were not emptied once during our stay, we didn't have much rubbish and we are able to tidy up after ourselves, however, that's not the point. The linen wasn't changed nor did we get clean towels during our week long stay. The shower doors were broken and none of us managed to have a hot shower as the hot water was minimal. The pool area was ok and beds were readily available, unfortunately, the pool-side toilet was in the receptionists office and that had a sign that said 'do not enter if wet'! It's not always open either. We arrived quite late and asked what time the food area and bar closed - rude receptonist did not have such knowlege apparantely! I would have thought that should have been basic information provided on day 1! Would I recommend this place and would I stay there again - a most resounding NO would be my answer.

Stayed in Elite apt 2 for one day great place for people who like to party. Rada was very helpful and could not do enough for family. Then went to Elite apt 3 food great huge pool very family oriented. Hessen in bar very trustworthy. I left my phone on table he came to apt and gave it back to me. Would recommend either of these holiday compounds, great location, value for money, huge pools, and pleasant kind staff.