Hotel Kotva

Unfortunately, this hotel is only recommended visually. Upon arrival (at 9 a.m. in the morning), we were told that the room would logically only be available at noon. However, we only received the all-inclusive wristband after breakfast time, starting at 10:30 a.m. They did not want us to have breakfast, even though you have paid for it after all. The staff is largely unfriendly, unmotivated, and taciturn in all languages. There is no information about the hotel, meal times, activities, etc. You have to obtain this yourself via a QR code, which we found by chance. There are no towels to rent for the pool. Likewise, the image of the (with few exceptions) unmotivated staff is shown there again. Likewise, the trash is almost never removed, and seagulls spread it even more and help themselves to the food scraps. Speaking of food. This is probably the greatest evil in over 20 years in which I have traveled half the world: The food is absolutely hazardous to health and offers no great selection or variety. Hot dishes are always offered cold, and chilled food, such as cake or mousse, is always slapped onto the buffet at room temperature without any care. We measured the food with a thermometer at the request of the tour guide: approx. 30 degrees!!! Regardless of whether it is the scrambled eggs at breakfast or other hot dishes during the day or in the evening. There is no table service. You even have to provide your own cutlery. Despite all-inclusive, you have to pay for Coke Zero, for example. Otherwise, there are (apart from alcohol) only syrupy drinks from the machine. Globally speaking, this is not an all-inclusive standard. Definitely never again!

After reading all the comments, I expected much worse experience, hovewer me and my family were happy here 🙂 Plese do not leave your passports at the Reception! That's under GDPR. I would recommend for hotel managment to analyse this fact. Receptionist was very unpleasent after we refused to leave our documents until next day's morning. She had to do more work! We have gotten 2 rooms on second floor, quite near the Restaurant. The rooms were cleaned daily, towels changed (who knows if left tips helped😄). From balcony the view - there was a back yard, so no much to see, but quite. The food was really variuos and plenty to choose from. Some was my taste, some - strange taste, but that's another country! Kids were happy with french fries and some meat. Fresh pizza everytime for lunch and dinner was so tasty! Fruits amaizing! Just please change something with that SLOW pancakes making machine 😄 and cucumbers - why they are so tastless here? Pools were nice, especially in the mornings when no much people. In daytime it's crowded (I noticed a lot of people with braclet for coming in paid. 40€ from 10 to 19), but plenty of sunbeds in not so popular spots. Much of toilets everywhere. My kids 7 and 9 were very happy swimmimg, small jumping in the pools, varity of them and with different deepness. Different water slides for all ages kids and adults. Pools water little cold in the mornings, and later so refreshing on hot days 🙂 The bars had soft drinks, slushies for kids, water, coctails (alco and no), bear, coffee etc. One bar near reception had ice-creams in plastic cups, providing them almost whole day. Every some activities from Entertainment team, evenings shows - small ones, do not expect much🙂 Black sea beach was less than 10 mins by foot. But it was much because of the August heat. And I am not talking about the prices of sunbeds and umbrellas in the beach! That's the worst thing that hotel doesn't have their own beach with free sunbeds (comparing with Turkey). But the shore was nice, with sand and the sea not deeping quickly. Water clear 🙂 And we visited Neseber - beautiful town! You must visit it, it's quite near (but not by foot). Went with train - each person 4€, another times - with public buses - evrytime we paid differently as much as we were told, no prices provided (6-9 € for 5 persons)😄 Overall, visiting this hotel for coming with kids is really a good choice with such a price and what your familly is getting 🙂

At Hotel Kotva, my daughter and I stayed for a week. The rooms were clean, the staff were mostly friendly, the pools and hotel surroundings were well maintained, and the location was excellent. Unfortunately, the food was a huge disappointment. We have stayed in many hotels before, but we have never experienced such a poor standard of food. The selection was not very wide and the quality was extremely low. The food was often cold and bland, and it felt as though nobody had put any effort into preparing it. Many times, we came across dishes that tasted stale, and sometimes even spoiled. The ingredients seemed very cheap, and the overall quality of the food was far below what we expected. On top of that, we repeatedly found hair, animal hair and even small pieces of plastic in the food, which is completely unacceptable from a hygiene point of view. The food really spoiled our stay. And it wasn’t just the more complicated dishes that were a problem. Even basic foods such as French fries and pasta were poorly prepared. The French fries were repeatedly burnt and at the same time rubbery, as if they had been prepared a long time in advance and then simply kept warm. Even my daughter didn’t like them, although she normally loves French fries. The pasta was also repeatedly overcooked and tasteless. The grilled meat was often burnt, dried out and tough, completely losing its juiciness. Even a five-year-old child refused to eat it because she simply couldn’t bite through it. If the hotel made a significant effort to improve the food and hygiene standards in food preparation, it could otherwise be a very pleasant place to stay. I don’t even want to calculate how much money I ended up spending on food outside the hotel. And of course, when you have booked an all-inclusive holiday, that completely defeats the purpose.