IBEROSTAR SUNNY BEACH RESORT

Our stay at this hotel was extremely disappointing, particularly as a family with children. The pool area did not feel welcoming or family-friendly. Lifeguards were constantly blowing their whistles, and children were repeatedly told to “calm down” simply for enjoying themselves. The children were made to feel embarrassed and humiliated for having fun. They were also not allowed to jump into the pool, which made the whole pool experience unnecessarily restrictive. What was even more concerning was our interaction with the manager. During a conversation, the manager told us that he “knew what type of people” we were. This was deeply offensive and made us feel that we were being judged and discriminated against based on who we are. He then went over to guests sitting next to us and made a similar comment to them, saying, “I know what kind of people they are.” This was completely inappropriate and very uncomfortable to witness. A hotel should make families feel welcome, respected and comfortable. Unfortunately, our experience was the opposite. The constant restrictions around the pool, the way children were spoken to, and especially the manager’s comments left us feeling unwelcome and discriminated against. We would not recommend this hotel to families looking for a relaxed and enjoyable holiday. Management needs to seriously reconsider how children and guests are treated and ensure that everyone is treated with dignity and respect.

We visited as a group of 12 of all ages from 10-80+. This AI hotel was a catch all for our group and meet our needs well. My mother has mobility issues and the staff were excellent in meeting her needs. We were also celebrating a 80th birthday and the hotel provided a cake a balloons which was very appreciated. The food at this hotel was of a good standard. Lots of different options avaliable throughout the day. Personally I would have liked a alacart option as buffet every night became a little repetitive. Sunny beach was an experience, loud and brash and not really my thing. Visited Nessebar which was picturesque and worth a visit. The hotel had lots of things to do, kids clubs, sports and evening shows. The pools and rooms were great.

A great, family focussed hotel with excellent facilities and high standards. We visited for a family break in August, peak season and found the hotel to be generally very good. Food Food was of a great standard, although it didn’t change much day to day. There’s plenty to pick from and we catered for a 1 and 6 year old very easily. If you’re a fan of seafood, you’re in luck. If you aren’t.. some days will be challenging! We tried the Chinese restaurant one night, where instructions were limited but did result in a nice meal. The ice creams are great, and the drink selection was very good. Location Sunny beach is an acquired taste. It’s very lively, and great if you’re 18 and want a party but it wasn’t much our vibe. That said, there’s a convenient train to Nessebar Old Town which was beautiful, and we visited twice in our stay - a visit id strongly recommend. Rooms Rooms were brilliant, spacious for a family of four and we upgraded to a pool view which was worth it. Beds are comfortable and the rooms were cleaned daily. Facilities The hotel does have everything you need and more. The only limitation to the week (and it is one of very few) is the lack of amenities if you have to stay past your check in time. Some dedicated showers for guests in this situation would be great, but instead we had to use the pool showers which ended up with everything wet and a bit of a damp squib after a lovely week, at a premium price. Overall though, if you’re visiting sunny beach I’d recommend the hotel. Not sure we’d return, but we would definitely use a Melia hotel again.