Festa Winter Palace

My parents had another wonderful vacation at this hotel. The service, hygiene, cleanliness, food, and the attitude of the staff were all excellent. Everything was perfect. Thank you very much!

Just got back from a week here, travelled with a group of families. Having read the other reviews I wasn’t expecting 5* service so wasn’t too disappointed! It’s at the end of the main Borovets ‘drag’, close to the stables of slightly sad ponies available for rides and a black run that finished by the 4 man chair lift. Slippery slope of an entrance, decent reception area and bar and a restaurant on the ground floor. Barmen were generally very willing but not terribly able to cope with more than one customer at a time. Restaurant is really too small for the size of the hotel so sometimes have to wait for tables to eat. Buffet breakfast was ok - mostly eggs, sausages, bacon and pancakes but continental options and fresh fruit. Dinner predominantly meat based including some more unusual options like tongue! Veg seemed mostly frozen or tinned. Kids didn’t do too badly as always a pasta option. Rooms a decent size but somewhat tatty, unimpressed with having something stolen from the room. No tea / coffee etc.

The hotel is located about 300-200 meters from the main entrances to the ski resort and I think it is worth the price difference from the hotel that is really close - but crowded with families and children and very noisy to the eye. Guests are sufficient but there are enough restaurants in the area to complete if necessary. The atmosphere in the hotel is relatively dark but very quiet and warm for hospitality.