Flamingo Hotel

Stay unfortunately very disappointing despite an establishment that, on paper, was supposed to offer a completely different level of comfort. The main problem was the repeated presence of large insects in our room during the stay. The first one, I discovered on me during the night, which obviously made the following nights particularly stressful. We then found several others in different parts of the room, some of which were flying. The phenomenon was clearly well known to the hotel: a sign intended for guests explained that these insects arrived from the fields at harvest time, were attracted by the establishment's lights, and that they were too numerous for the staff to be able to keep them away effectively. We complained several times and met with management. No room change was possible. It was not until August 11, after another complaint, that a screen door was finally installed on our balcony, even though we were leaving on August 14. Particularly unpleasant staff, who treat you like tourist fodder and banknotes. I can understand that an insect might occasionally enter a room in the summer. On the other hand, repeated intrusions over several days, to the point of no longer feeling at ease sleeping, do not correspond to what one expects from a hotel of this category. We finished our stay very disappointed and above all relieved to leave.

The staff was welcoming. The resort has an indoor mineral pool heated to 30* if it is too cold outside. The proximity to the beach is great. The dishes are well executed The room is comfortable and cleaning is done every day but the sheets are not changed. There are many activities for the little ones. Overall, it was a very good vacation in Albena and at the Grand Flamingo hotel

My parents visited the hotel for a three night stay in early September 2026. I made the booking for them, and originally booked a deluxe room not realising that the sea view rooms are higher up. After I contacted the hotel administration I was able to change the room smoothly and swiftly - the hotel staff were very understanding, polite and helpful. Communication was prompt and very pleasant! In the booking comments section I mentioned that this trip was a gift for my father’s 80th anniversary. This was noted by the staff and my parents received a lovely welcome gift with a personal message! What a thoughtful gesture! My parents were very happy throughout the whole stay, they loved the room, the views, the food and the friendly staff! They said they were greeted with a smile every day and made to feel welcome and special. Thank you for making this stay such a great experience for my parents!