Grand Hotel & Casino International

It is better to close in a hostel rather than this hotel that defines itself as 5 stars because even 2 stars is not worth it. We closed 3 rooms in the hotel themselves large and spacious but with awful colors that shock the eyes. The elevators make the vacation there a long-lasting nightmare waiting 25 minutes in the elevator until the whole vacation on us and down the stairs as in the Middle Ages. A dark and old casino the hotel staff and especially the reception staff are cold and unpleasant people who make them feel unwanted in the concrete in the caravan and don't try to help anyone either in a face-to-face conversation and also calling her from the room to ask for something good that will help without saying even to see In the room they put a coffee machine from a company that no one knows and charge 2.5 euros per capsule! Even in 3-star hotels they put a machine from Nespresso company and do not charge capsules. In the pool there is no collar to fill water in a bottle so if you want to let the kids drink water you have to buy a small bottle of water at their bar for 10 euros. On the second day of the vacation, though, I was sitting on a swimsuit bed with my child and one of the sunrise that wasn't properly secured from their negligence flew directly to my back and stopped them with my hand so that it didn't hurt my child. I got a really strong blow to my back and fortunately because I was wearing a shirt I didn't cut. After a few hours, my family asked the hospital for the medical approval of what happened because I got a sharp blow like a knife that stopped my breathing and then they came and escorted me to the hotel clinic. The staff at the hotel does not know how to service or treat the guests at all. Everything is done in a cold and sharp way. I finally understood where it starts. Even the hotel manager himself does not address the messages even though I sent him two WhatsApp messages. He did not even bother to treat or respond and apparently as he treats the guests, so do his staff. Even in luxurious hotels and resorts if a guest sends a message to the manager, he shows some kind of reference even if he ends up passing the care to his staff. I will never return to this hotel again and will never recommend it to anyone I know.

I put the do not disturb sign on the door for the whole day. The housekeeper went in nonetheless, moving things around to clean the room. This is not acceptable. They apologized but it should be always clear

We arrived at the hotel with an extended family, we took 5 rooms in the hotel on a half board basis. The reception staff provided terrible and unpleasant service. The level of cleanliness in the rooms smells of sewage, we were sitting in the pool when 3 boys came in a bully way and wanted to charge us 100 euros for snacks and drinks that we brought with us,