Luna Hotel

Ivy from kids club and the animation team are great and they are very customer focused. They are keeping everyone busy Well done!!!

Location: The hotel is really by the sea, the beach is a couple of minutes walk away. Cons: Room conditions: The furniture is dilapidated, with signs of cheap "artisanal" repairs. The whole place looks tired, old and untidy. Sleep and noise insulation problems: No soundproofing in the rooms. We've had bad luck with noisy neighbors. A call to the front desk helped for exactly 24 hours: the staff had a conversation, the neighbors apologized, but a day later the nightmare was repeated. The hotel has no control over the order and is incapable of providing basic quiet. Nuance with the beach: The free beachfront area is extremely narrow. To sunbathe properly, you'll have to shell out a round sum daily for paid sunbeds and umbrellas. Food and "service": The menu is very monotonous, the dishes are duplicated from day to day. Plastic dishes in the dining room, no dessert spoons in principle. In the lobby bar, coffee and juices are poured into cheap disposable cups. Outcome: The hotel saves on absolutely everything from furniture and dishes to the peace of its guests. Returning from vacation tired and awake. I strongly recommend against it.

I wouldn't give this hotel one star. 1) room cleaning- bed and towels do not change,literally that clean this garbage and wipe the floor in one room ,that's it, the cleanliness standards are not about this hotel. 2)Staff robot-Unfortunately, the service turned out to be very low. Staff were rude, lacked interest in resolving issues and communicated without respect. This attitude ruined the holiday experience. 3)Location of the hotel-far from the center,many steps that are always wet,dirty and in the sand. 4)Room-equipment there are 2 charges that are far from the bed,there are few charges around the hotel too,it is a huge minus,the room is old,from one use of the nightstand,that is,I opened the nightstand once and it broke,and so with three compartments of the nightstand,the same with the bidet,from one use the tube started to leak,and until the end of the rest,the bathroom was in pools of water. 5)Meals are one of the main drawbacks of this hotel. The food is tasteless, the choice is minimal, and many dishes were quickly run out and not replenished. We were very disappointed, the second time I didn't want to eat here. Plastic plates, I've never seen this in any hotel in Europe, it feels like I've come on holiday in the distant past. For the hotel, it looks unprofessional, unaesthetic and raises questions about both the quality of the service and the treatment of guests. 6)Noise level- Noise insulation at low level,children wake up at night to noise,constantly heard as someone walks down the corridor. 7)Additional services - pool(dirty, small, and near the pool constant mud). Parking (paid and plus cars are in the sun) Gym(small and very few gyms,actually only name from it) 8)Overall impression-Overall the holiday turned out to be one big disappointment. Unfortunately, the beautiful photographs and promises turned out to be much more than the real quality. The service leaves a lot to be desired: the staff is not interested in the comfort of guests, the food is scarce and tasteless, and the use of plastic dishes looks extremely cheap and is not up to the level of the hotel. The management seemed to skimp on literally everything without considering the impressions of its guests. Instead of the long-awaited rest, we received a constant sense of discomfort and regret for the money spent. The hotel fell far short of expectations. We do not recommend it to those who value quality service, cleanliness, delicious food and respectful attitude. We'll never come back here and advise this hotel to anyone again.