Rimrock Resort

We enjoyed our stay at the Rimrock. Beautiful views from the lobby and rooms. Nicely appointed. Team here is amazing and super friendly. There are a few more months of construction to be done - pool, speakeasy, some of the common areas. Location is ideal for the Gondola as you can walk ten minutes up the hill from the hotel. I would self-park rather than valet (simpler and faster to get in and out of the hotel.) Road construction outside the hotel creates delays - so factor that in to your driving plans. We will come back when the renovation is completed.

This review is disappointing to write because this hotel has incredible potential, but it is simply not ready to charge premium rates. When we arrived, we were told we had been assigned a "forest view" room. We had booked a "peak view" room, but the front desk assured us this was an upgrade. When we entered the room, however, we found ourselves on the ground floor overlooking an active construction site, with a backhoe, dirt, concrete, and pipes directly outside our window. We returned to the front desk, where the staff member realized she had made a mistake and apologized. The manager kindly moved us to a beautiful suite with a large balcony. Although it was a significant upgrade, the room was clearly unfinished (missing curtains, paint spots, sticky areas on the floor, unfinished trim; see photos). Because the room was not fully prepared, it was also missing basic amenities: no minibar items, no slippers, missing soap, and surprisingly no complimentary water. When I called the front desk, I was told water cost $6 per bottle. Two bottles were delivered, but with an $8 delivery fee and tip, we ended up paying $26 for water at a hotel charging over $1,000 per night. On top of that, the cleaning staff failed to show up to make-up the room, so we had to call them at 6 PM requesting room refresh. The balcony had spectacular views, but two major issues ruined the experience. First, construction noise began early every morning, with heavy equipment, reversing alarms, hammers, and cement saws disrupting the otherwise peaceful setting. Second, the balcony was shared with neighboring rooms because the privacy dividers had not yet been installed. We initially accepted this, but it became a serious problem. One night, while we were in bed with the curtains open enjoying the mountain view, a child appeared outside our window staring into our room. The next morning, while my wife and I were both nude after showering, she screamed that there was a man outside. A guest was casually walking along our shared balcony while talking on his phone. I had to bang on the glass and yell for him to leave while standing exposed in our room. We reported this at checkout and suggested temporary barriers be installed until the permanent dividers were completed. The front desk employee was horrified and apologetic, but we have received no follow-up or apology from management. Adding to the frustration, major facilities including the pool and fitness center were closed due to construction. Guests could use another hotel's facilities, but that required a 15-minute shuttle ride. This hotel has the potential to be excellent once construction is complete. However, guests should be informed about the ongoing renovations, unfinished rooms, limited amenities, and privacy issues before paying full price. In its current state, it is not ready for a luxury hotel experience.

Checking in was awkward as the person dealing with me (Carlos) allowed another guest to thrust something in his face and effectively cut in front of me—-Irritating after a long day of travel. Our room was a bit dusty and not particularly clean, though the view was fabulous. I did ask that they turn the settee around to face the view which they said they would; it did not happen. Checkout was very chaotic and unnerving; we had a train to meet. Staff was smiley but unhelpful. Lots of noise from ongoing renovations. It was an odyssey in the morning to purchase overpriced coffee from the only place open at 8:00 a.m. Complementary coffee in Lobby would help! Clearly this Hotel is experiencing renovation pain. I would not return to this hotel until they have completed the renovations, if at all.