Heritage Inn & Suites - Brooks

Dirty room there was used condom in night stand half eating candy behind tv talked to front desk worker her name was Chantal she was very rude and nasty her words there’s other hotels across the street the street we asked for the hotel manager and phone number would not give it she kept saying she was the manager

Stayed here for a hockey tournament Nov 28–30. Rooms are dated but fine—except ours (and several others) had NO heat during -27°C weather. No alternate rooms were available, so we used a space heater. Night staff were kind, but management (Eric) never returned calls despite multiple calls. Customer service is poor. You might pay for a room and not get heat. Hockey tournament coordinators: book elsewhere! Try the Days Inn across the street instead. Avoid this hotel.

We stayed in a double queen room for 2 nights. We usually stay there twice a year but we will no longer be staying there. The mattresses have not been replaced, probably since they opened. They were saggy and we both ended up with very sore backs. The cleaners do not leave you any dish soap or dish cloths but they also did not leave us with any clean dishes - we had to ask for clean items. They also did not replenish the coffee and supplies - we also asked for but did not ever receive.