Sandman Hotel & Suites Calgary South

The hotel is actually nicer than a 3 star rating. The room was clean and the beds are super comfortable. We were in close proximity to the Calgary stampede and it was not expensive at all. The only reason this did not get a 5 star review is because the service is absolute garbage. Terrible terrible experience with staff. We got back from the stampede passed midnight and the doors passed the vestibule are locked and you must pass your key card to open them, however the doors were noticeably broken. The top part of the door sat on the sill while the bottom was pushed 3 inches inward. The tongue of the door was not set in the groove, you can physically see it wedged on the inside of the door. We tried anyways thinking the lock would retreat after scanning our card and the door would still open, but no, you could hear the mechanism working but the latch would not budge. Tried again nothing. There was a security guard probably less than 20 feet away just staring at us but not coming over as we were waving at him and telling him the door was open. He looked at the receptionist who murmured something and then he decided not to come. There is a phone in the vestibule to call the desk in case there was a problem. I picked it up and she let it ring for about 30 rings refusing to answer it. When she finally picked up she answered by saying "the door isn't broken you are just doing it wrong" I explained that the door was in fact broken and she was adamant that it was not so we tried again a few times. It was obviously not going to work because it was physically broken. So I hung up and we started yelling in the vestibule so finally after about 5 solid minutes the guard decides to come look, remember he was literally less than 20 feet from the door maybe even less than 15 and refused to budge. Super lazy in my opinion. When he got to the door he saw it was in fact broken. He pushed it open for us. No sorry. No "my bad", nothing. Just silence on his part. The receptionist proceeded to give us dirty looks without any sense of responsibility when I informed her that the door was in fact broken. Just writing this makes me feel like giving the hotel 1 star. But I don't think the whole hotel should be held responsible for the sh***y actions of 2 really bad employees.

We often stay at the Sandman Hotel & Suites Calgary South on 11th St SE as they are a 2 minute drive from the VCA Animal Hospital. We cannot say enough about the service that we receive every time that we go there. They allow dogs and always take the extra care to accommodate us making sure that our room is always near an exit, not just to ensure that other guests are not inconvenienced, but it truly makes it so much easier when you have an animal. From the person at the front desk making the reservation, the person that cleans the room, to the person who is constantly cleaning those floors as well as management, the kindness and care that comes from every personnel is second to none. The location is amazing. They are right behind IKEA in Calgary, there are restaurants within the hotel and within walking distance. Walmart, Costco and Superstore are a stone throw away. If you do have a dog, the Sue Higgins Dog Park is a 5 minute drive from the hotel. The parking lot may be full, but once inside the dog park, it never seems like there are a lot of people because it is so big. So conveniently close to the Chinook Centre and so many other places. Easy to get on the highway and head to Banff We have travelled a lot and we just love going back to this location. We highly recommend it. We just spent the weekend there as we had to take our dog to see the dermatologist at the VCA hospital. We wanted to do a special mention to one of the employees working at the front desk who was absolutely amazing. His name is Shevaun (I hope that I am spelling that correctly). He did everything in his power to make our stay as comfortable as possible and accommodated us in every way possible. He found the time to talk to me and even genuinely laughed at my humour. Thank you Shevaun, your outstanding service has not gone unnoticed.

Location was great for us. Only a 10 minute drive to chinook centre. And right across the street from Ikea! Nice having Denny’s and Moxies attached to hotel for convenience. The pool was very very basic and not very kid friendly. Relatively clean in the pool area. The room with kitchenette we stayed in quite small. Rooms are old and I found it to be quite dirty. The rug was so gross and almost sticky could feel it on my feet. Overall 3.5 stars I would say. Staff was friendly at front desk.