Chateau Lacombe Hotel

We went to the Chateau Lacombe for our 55 Wedding Anniversary! We had dinner at the top...Laronde Resturant and stayed over night at the Hotel. They were wonderful! our room was outstanding. Mei did a beautiful decoration of towel art and rose peddles. I would highly recommend to stay here!

Room was clean….but pillows and sheets felt like plastic. One thin blanket with no other options. It was sparce. Towels were gray, but should have been white. Only two towels, and they have been well used.

I chose this hotel for its downtown location and paid for concierge lounge access specifically to have a functional workspace during my stay. Unfortunately, the experience was defined by misinformation, unprofessional staff interactions, and significant undisclosed issues. Check-In: Misinformation and Privacy Lapses We were incorrectly told our vehicle wouldn't fit in the underground parkade and would need to park across the street for the same price. A bellman later confirmed it would fit—and it did. During check-in, the front desk agent announced my room number aloud in a busy lobby, a basic breach of guest privacy and safety standards. Concierge Lounge: Not What Was Advertised I paid a premium for lounge access expecting a workspace available throughout the day, as is standard at most hotels. Instead, it operates strictly as a meal service area with restrictive hours. Breakfast offerings were minimal (toast and granola bars), and the lounge is not designed or intended for working. This was never communicated prior to booking or at check-in. Business Centre: Closed Without Notice The business centre was closed for renovations—also undisclosed. When I asked staff for clarification, I was told there was "engineering equipment" inside. When I checked myself, it was an empty hotel room. Staff gave me three conflicting sets of lounge hours and responded to my questions with laughter rather than assistance. Undisclosed Construction Noise There was active construction directly above my room throughout the day. This was never mentioned at check-in. I spent my entire workday on virtual meetings apologizing for background noise, unable to work effectively from the room or access any alternative on-site workspace. Room Condition The room was spacious but the carpet was visibly stained and had not been vacuumed. Parking Ticket After Following Valet Instructions We received a parking ticket while parked in the parkade exactly as instructed by valet staff. Management Response I escalated to the General Manager, who offered a complimentary room night and suite upgrade. However, since my employer was covering the stay, this didn't address my personal inconvenience. When I requested reimbursement for out-of-pocket costs (breakfast and a co-working space rental necessitated by the lack of functional workspace), I was told the hotel could not accommodate that request. Bottom Line If you're booking for leisure and don't need workspace amenities, this may be fine. If you're traveling for business, expecting transparency, or relying on advertised amenities, I'd strongly recommend looking elsewhere. The lack of communication, dismissive staff, and failure to deliver on paid upgrades made for a deeply frustrating experience.