Delta Edmonton Centre Suite

The lobby looks modern, yet once you get onto the room floor, everything looks outdated. When I opened the door, I can see the furnitures, carpet were very outdated, the bathroom floor is not as clean since it gave me a feeling of someone spilled some soft drinks, this is not just in the bathroom floor, the floor close to the elevator was the same. I think it’s the mob they used wasn’t clean enough. The design of the hotel is with interior looking room that look inside an almost abandoned mall. At night, the whole area outside the window looks creepy. I will suggest requesting an outside facing room. Since it’s in downtown area, for those who have business in downtown will be a good location. For tourists, not so much. Night time it’s not safe to go outside with homeless everywhere. The only positive experience was the friendly and helpful front desk staffs.

I stayed at Delta Hotels by Marriott Edmonton Centre during a short layover, thinking a downtown hotel would be a convenient and comfortable choice. Unfortunately, my stay turned out to be quite disappointing. The first strange experience happened before I even reached my room. I got into the elevator, pressed the button for the 5th floor, and could feel it travel all the way up. It stopped, so I expected the doors to open—but they never did. A few moments later, someone entered the elevator, and that’s when I realized I was actually standing in the elevator at the ground floor the whole time. It was a very confusing and bizarre first impression. Once I finally made it to my room on the 5th floor, I immediately noticed the bathroom floor was extremely sticky, as if someone had spilled a sugary drink and it hadn’t been cleaned properly. At first, I assumed it was just an oversight by housekeeping, but later I noticed the elevator waiting area on the 5th floor was also sticky. The room itself was dated, with worn carpets and older furniture. My room overlooked a large gravel-covered rooftop podium, so there wasn’t much of a view. I went back to the front desk and requested a room change. The staff were polite and quickly gave me a new room on the 6th floor. I grabbed all my belongings and moved upstairs. This room was cleaner, and thankfully the floor wasn’t sticky anymore. However, opening the curtains gave me quite a shock. The room had floor-to-ceiling windows overlooking what appeared to be a completely abandoned shopping mall. It looked frozen in time, with an old 1980s-style interior. Every storefront was closed, yet the escalators and elevators were still running. There wasn’t a single person anywhere in the mall, which made the whole scene feel incredibly eerie. It was only then that I realized the hotel is built in a circular design around the mall, with all of the guest rooms facing inward toward the centre. Looking across the atrium, I could see all the rooms on the opposite side of the hotel. Every single room was dark except mine. Being the only room with the lights on overlooking a silent, empty mall gave me a very unsettling feeling. Personally, I found the inward-facing design quite claustrophobic. So I went down to the front desk for a third time and asked if I could switch rooms again. Despite all my requests, the staff remained incredibly patient and understanding. They told me they completely understood that some guests can feel claustrophobic with this type of room layout. Gia, who assisted me, was especially kind and handled everything very professionally. She even upgraded me to a suite on the 5th floor, which I really appreciated. To be honest, if they hadn’t been able to offer me another room, I probably would have checked out and found another hotel. The inward-facing room overlooking the deserted mall made me so uncomfortable that I don’t think I would have been able to relax or sleep that night. Gia’s professionalism and willingness to help completely changed the outcome of my stay, and I’m very grateful for how she handled the situation. I also wasn’t prepared for what downtown Edmonton has become. There were many homeless people in the surrounding area, and I personally didn’t feel comfortable walking around, even during the day. At night, I definitely didn’t feel safe leaving the hotel. I understand this isn’t the hotel’s fault, but it’s something travellers should keep in mind when choosing this location. While the hotel itself felt dated and my overall experience wasn’t what I had expected, I do want to recognize the front desk team—especially Gia—for their patience, professionalism, and excellent customer service. Between the unusual elevator experience, the cleanliness issue in my first room, the dated condition of the hotel, the unsettling view overlooking the deserted mall, and my experience in the surrounding area, this isn’t a hotel I would choose to stay at again. However, Gia’s outstanding service made an otherwise disappointing stay much more manageable. The pictures are from the first room.

Quick one night stay to celebrate Valentine’s Day in Edmonton, rooms are great, beds are very comfortable, and there is a restaurant on the third floor great breakfast in the morning.