BW PLUS DENHAM INN AND SUITES

The front desk concierge was extremely helpful in assisting us with check-in. A link with the check-in form was sent prior to our arrival. Upon our arrival it only took a few minutes and our check-in was complete. Shortly after we were in our room I noticed the sink was not draining. I called the front desk and we were given a new room immediately as the maintenance staff had left for the day and would not be back until the following morning. The Best Western staff called to ensure everything was to our satisfaction. They also provide a shuttle to pick up and drop off from Edmonton airport, which was very handy. The hotel is very close to the Edmonton Airport. We had breakfast there both mornings at O'Brian's Restaurant. I had the continental breakfast and my husband had the hot breakfast. The service and food was very good. They also have a lounge at the hotel, which seemed very busy, but we did not go there. The facility is clean and the housekeeping staff were always available if we needed anything,

Terrible place. They up charged for early check in and we were not told. Not senior friendly room door was terrible to open. Vent covers in hot tub were nasty no towels twice. Tv was terrible and show selection was terrible. bed was nasty worn out. I had to sleep in middle as side was worn towards the floor. Had to ask for extra pillows. We asked for late checkout for 1 PM and they said oh we can only give you till 12. Otherwise there’s an up charged. what is with all these up charges like seriously we’re paying premium money for a place like this at everything is money, money, money and I got locked out going for a smoke outside as there is no key pad on exterior door

Service was terrific, staff were friendly and helpful.