Heritage Inn Hotel & Convention Centre - Taber

Covid was tough on everyone. Notwithstanding, one cannot ignore the years of visible neglect in the basic operations and maintenance of a building such as Tank 77. Seemingly, selfish aging ownership rife with systematic ignorance “yes manned” by incompetent leadership of this Inns “bar” has led to a necrotic decline akin to the aftermath of Hurricane Katrina. Menus, liquor and food stock, decor and facilities ALL function and breathe decay. What is the thought process on this business model? I am embarrassed for those poor girls who have to apologize for flat beer, daily out of stock menu/liquor items and months of tvs that “don’t work”

Was there for 2 nights for a Show and Shine (car show). Room was HOT, and this is August! Was told AC was centralized, so couldn't change it. Was told she would find a fan, never came back. Kept window open all night, but didn't help. The tub's sealant is falling to pieces, tub looks grody. My bare feet were dirty after walking on the carpet, so who knows when they were last cleaned? My white socks the next day, same thing. Made tea the next morning, spilt some water, while cleaning up around microwave, found MOUSE POOP. (I live in the country and KNOW what that looks like!!). Told the front desk in person, and she would send someone to clean up. Made our beds ourselves, (no big deal) as due to Pandemic, they only clean rooms after clients have left for home. I did get fresh towels, and the POOP was cleaned up. Doesn't look like the owners take pride in this hotel, keeping up with painting, cleanliness. I understand that staff is hard to get, what with Covid going on, but after talking with other friends, they said their rooms were pretty bad too. I don't normally complain, as all I want is a clean bed, etc. but this hotel is really letting itself go.

30 degree heat and a room with controlled a/c?? Asked the front desk to turn the a/c on in my room (the controls in the unit were missing) and she said she could not, offered me a fan. Asked her for another room and I have never heard such a loud a/c unit! Could not sleep with it on nor could I hear the tv. TV had very few channels. Bath tub for a child.