Best Western Wayside Inn And Suites

When we got to hotel to check in the lady we dealt with at front desk was very “smug”. We booked a king suite with a sofa bed and is advertised to sleep four people. She said “I don’t want to be that person but” that room is only for two people. I said to her oh why is that and she said cuz we don’t want any party’s. There was my wife, my two young children and me staying in the room. We got into the room and my wife noticed my 4yr old had blue paint on his arms and my wife did as well. As she was trying to figure out where the blue paint came from my 4yr old walked up to her with a THC vap in his hand that he found in the room. He found it beside the bed on the floor. We found out where the paint can from, there was a lady walking around the hotel touching up door frames with blue paint. No notice or wet paint signs anywhere in sight. I went down to front desk and gave them the THC pen that is in the photo and talked to them about the paint as well. I expressed our extreme disappointment with the situation to the lady at the front desk who was not the same lady that checked us in. We asked to be refunded and we left and went to a different hotel. Along with all this the room was in very rough shape. Stains on the carpet, the furniture had very noticeable wear and tear. The toilet paper was stained on the sides of the rolls also there was visible stains on the hand towel hanging in the bathroom. The photos on the website are not accurate to what the rooms look like. It’s a very bad situation when a 4yr old finds a THC vap in a supposedly cleaned hotel room that’s to be ready for guests. They refunded us and we went on our way. The lady that did our refund was very helpful and concerned about the situation. She was by far better then the lady that checked us in who was very unprofessional in her comments and when questioned about the 4 people in room she said “ oh it doesn’t madder I’m off work right away anyways”. I do not recommend this hotel.

Where to even start? The woman at the front desk couldn’t even be bothered to stand up to greet us or check us in. She said our king suite was only supposed to only allow up to 2 people even though the website clearly said sleeps 4. Denied us using our work card for pre-auth even though every other hotel has been a-ok with it. Got to the room (king suite) and myself and my four year old are somehow covered in blue paint from the walls and door frames. Head into the bathroom to find dirty face cloths and filthy light switches, black smears on the door frames and brown smudges all over one of the rolls of toilet paper. The furniture is chipped and in rough shape. The final straw is when my 4 year old comes up to me with a used cannabis vape pen he found on the floor between the bed and the nightstand. There was a new woman working the front desk and she was very nice and very apologetic but it was FAR too little too late and we decided on getting a refund and leaving in the middle of a rain storm instead. Ended up at the Best Western and are very happy and comfortable even though we paid a little more! We will definitely not do that again.

Stayed here for 3 nights recently in a room with 2 queen beds. The rate was very reasonable, and we appreciated that the hotel is pet friendly so we could bring our dog along (reasonable pet fee applies). This is an older hotel, but some updates have clearly been done. The beds were comfortable, breakfast was included each morning, and the pool area looked nice although we didn’t use it. We did experience a few housekeeping and front desk issues during our stay, including a billing mix-up, but staff did work to correct things in the end and waived our final night’s pet fee, which was appreciated. Everyone was friendly too, which goes a long way. Overall, not a perfect stay, but decent value for the price and we would stay again.